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Royal Air Force recruit marketing Social Media on a mobile platform
Paul Taylor, COI, 2nd June 2011
Agenda
• COI• RAF recruit marketing• RAF digital & social media• Bought, Owned & Earned• Current RAF Communications strategy• Mobile in the marketing mix• #RAFlive• What it is, how it works & what we use• Why does it work?• A corporate context
COI’s Purpose
To use marketing and communications excellence to help public sector achieve policy objectives
Effectiveness Value
By doing all this and more
Advertising
Communications Planning
Design and Creative for Print
Digital Media & Interactive Services
External Engagement and Facilitation
Direct Marketing Services
Internal Communication, Engagement and Change
Live Events, Exhibitions and Technical Services
Market Research
Marketing, Brand and Strategy
Media Buying
Media Evaluation
Behavioural Change
Printing Services
Public Relations & News Management
Sponsorship and Partnerships
Working with public sector clients and industry suppliers from a zero budget
And many more
Demand side >>> Broker of capabilities and capacity >>> Supply sideDemand side >>> Broker of capabilities and capacity >>> Supply side
Communications is changing
Command andcontrol
Collaboration
The passive citizen
I inventI direct
I do
I inviteWe invent
We / you do
Active participation
From To
• Much less spend• Broadcast to narrowcast• Supporting and enabling • More focussed, cogent and sparing
• More disciplined planning• More targeted objectives• New model assumptions • VFM driven
“The last government thought the answer to everything was
to launch an advertising campaign…we will look at
new, more efficient ways of delivering government
communications” (Francis Maude, July 27th 2010)
And paradigm shifts change fiscal structures
Less marketing spend but more marketing skill
Earned ?
?
?
?
?
?
Current Reduce paid. Increase owned
and earned
Finite capability of owned and earned.
Accept outcome shortfall ?
Purchased
Purchased
Efficiencies
Owned
Owned
Owned
Earned
Earned
Earned
Outcome gap
Outcome gap
Ou
tco
mes
an
d e
xpen
dit
ure
All requires a rebalancing
More control
Less control
RAF recruit marketing
RAF ‘digital’ activity
RAF ‘social’
Why social?
• Twitter (April 2011, UK only)
5.8 million unique visitors
1.5 million (25.7%) 15 – 24 year olds active on Twitter. The largest demographic share
• Facebook (April 2011, UK only)
30 million unique visitors
7.6 million 25.7 % 15 – 24 year oldsactive on Facebook. The largest demographic share.
Source: Comscore
The iPhone and other smart phones
launched an explosion of interest in
mobile applications
Free data packages continue to feed
the growth of the mobile web
SMS (texts) continues to grow with both consumers and
brands maximising its potential
Why mobile?
16m people play mobile games in the UK monthly
90% of mobile users (43 million) regularly
use SMS
More than 65% of all mobile users under the
age of 34 access social on their mobile monthly
Over 40% of UK mobile users access mobile
internet monthly
Why mobile?
Source: Comscore
- Always online- Pull & push content- Staying connected- Location
The unique qualities of mobile?
Why mobile?
• 3 million (57%) 13 - 24 year olds in the UK have a Smartphone
• 3 million (58.7%) 13 – 24 year olds accessed a social network via their mobile (3 month average as of March 2011)
Source: Comscore
User centricity
User centricity
User centricity
User centricity
A change of approach
Messaging
Audience
Tone
Considerers18% or 1.35m
- Broader audience
- With the right attitude / outlook
- Low hanging fruit
- Considerers
- Connected to the services
- The Life that you’ll have
- What the RAF can offer you
- The Careers / jobs you can do
- What the RAF needs
- Human- Personal- Real
- Cold- Faceless- Official
Key Objective: To open the window to the light blue family
By inviting potential recruits, gatekeepers and pre-eligible's to
RAF communications strategy
Awarenes
s
Considera
tion
Action
Truly integrated multi-channel
Join
TV
Press
Radio
Partner online
Display
Pop-up eventsCareers events
Social media
raf.mod.uk/careers
PR
raf.mod.ukraf.mod.uk/aircadets
Telephone support
Mobile
Offline ATLRich
mediaDirect URLinput etc.
Unprompted discovery Driven traffic
Search
Homepage
Job hub
Social hub
raf.mod.uk
SearchDir Respdisplay
Application zone
Blurred boundaries
Blurred boundaries
Blurred boundaries
Blurred boundaries
Mobile within the RAF activity
Mobile within the RAF activity
Mobile within the RAF activity
Mobile within the RAF activity
RAF, social & mobile – the perfect mix
What is RAFlive?
Benefits of engagement using social media on a mobile platform
• Promote conversation to:• Improve reputation and influence
• Promote inclusivity
• Listen to feedback and improve service, brand or product • Empower users, stakeholders and partners
• Change behaviour
• Provide a new channel to:• Augment traditional channels
• Increase reach and accessibility
• Reflect communication preferences
• Amplify other media
• Always on
Ideas for the corporate sector
Could you use mobile and social
• For recruitment?
• For greater customer loyalty – crowd source ideas or products?
• For investor relations?
• For crisis management?