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Writing III
3rdClass : MODULE 3BUSINESS LETTERAi Melani, S.Si, M.Sc., P.hD
Universitas Terbuka
Korea Selatan
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Course Introduction
Text book : Writing 3, Rahmat Budiman, Universitas Terbuka 2011
Tutorial module consists of 9 parts but will be cover in 8 classes.
Class 1 : Descriptive Paragraph
Class 2 : Personal Letters
Class 3 : Business Letters
Class 4 : Basic Essays
Class 5 : Narrative 1
Class 6 : Narrative 2 & Comparative
Class 7 : Cause and Effect
Class 8 : Argumentative Tutorial method: Online (Justin TV or Ustream) and In class
Grading Components
Task 1, Task 2, and Task 3
Participation
Final Exam
Course material can be found at Portal UT Korea
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Module 3 Business Letters
Used in formal situations
Formal language must be used
Diction (word selection), has to be picked carefully in order to show respect
to the person we send the letter to
Three types of business letters
Complaint letters
Memos
Letters to the editor
The purpose of this unit are that you are expected to be able to writebusiness letters
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Unit 1 Complaint LettersWRITING: Writing Complaint Letters
There are some steps in writing a complaint letters, they are:
Know who you are writing to
Never write in anger or emotionally
Never wait more than a week
Type it, dont write
Know who you are addressing, be specific in your opening address\
Be direct Drive home your facts
Dont embellish, stick with the fact
Explain what you want to accomplish, but dont be unrealistic
Let them know what you plan to do if your issues are not addressed
Give contact information
Thank the person reading your letter in advance
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Model for Complaint Letter:
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GRAMMAR : Simple Past and Past Progressive Tense
FORM Simple Past [VERB+ed]
USE 1 Completed Action in the Past
USE 2 A Series of Complete
USE 3 Single Duration
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GRAMMAR : Simple Past and Past Progressive Tense
USE 4 Habit in the Past
IMPORTANT When clauses happen first
Clauses : groups of words which have meaningbut not complete sentences. When clauses isclauses begin with the word when.
ACTIVE/PASSIVE Simple
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GRAMMAR : Simple Past and Past Progressive Tense
FORM Past Progressive [WAS/WERE] + [VERB + ing]
IMPORTANT
Clauses with the Past Continuous usually startwith while.While expresses the ideaduring the time.
USE 1 Interrupted Action in
USE 2 Specific Time as an Inte
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IMPORTANT
GRAMMAR : Simple Past and Past Progressive Tense
USE 3 Parallel Actions
USE 4 Atmosphere
USE 5 Repetition and Irritatio
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GRAMMAR : Simple Past and Past Progressive Tense
IMPORTANT Non-Continuous Verbs/Mixed Verbs
ACTIVE/PASSIVE Past Continuous
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Unit 2 MemosWRITING: Writing Memos
Memos are used either in a formal an informal situation
You will learn business memos
Business memos are more formal and complicated than informal memos, but
the intention is same
Parts of memo:
1. Heading Segment
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2. Opening Segment
The purpose of a memo is usually found in the opening paragraph and is
presented in three parts:
The context, is the event, circumstance, or the background of the problem you are
solving
The specific assignment or task, you should describe what you are doing to help
solve the problem
The purpose of the memo, gives your reason for writing it and forecast what is in
the rest of the memo
3. Closing Segment
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Model of Writing Memo:
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GRAMMAR : Future Tense
Concentrate on the future simple, the future
continuous, be going to, the present continuousand the present simple
Shall/will are used when we w
are willing to do something in t
I shall/willtell you the way t
Shall/will future is used to des
speculations and possibilities:
Stephanie thinks Manchester U
match.
Will future describes instant de
previous plan:
We forgot to install Jims comp
notebook.
Two actions in the future, one
other can happen. The first actperfect, the second has the fut
My mom willsend me some m
read my letter.
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The Future Continuous [shall/will + be + presentparticiple]
Be going to
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The Present Continuous
The Present Simple
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Unit 3 Letters to the EditorWRITING: Writing Letters to the Editor
Usually written to express idea, comment, opinion, or share experience about
something that might happen to anyone else
Tips in writing letters to the editors:
Letters to the editors should be written short
Always try to refer the article you are responding
Be concise and stick to the point
Always be polite, do not say someones name or get nasty in anyway
Feel free to use humor if it is needed
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GRAMMAR : Gerund, to infinitive and infinitive
Gerund
A noun formed from a verb, ends with ing. Gerundsfunction as nouns. Gerunds will be subject, subject
complements, direct object, indirect objects, andobject of prepositions.
To infinitive
Gerund, to infinitive or infin
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Gerund, to infinitive or infinitive without to
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EXERCISE
Activity 1 unit 1
Activity 3 unit 2
Activity 4 unit 3
LANGUAGE IN USE: choosing between gerunds and infinitives page 3.43