Copyright© 2005 Avaya Inc. All rights reserved Integrated Management Overview February, 2006.

Copyright© 2005 Avaya Inc. All rights reserved

Integrated Management Overview

February, 2006


Avaya Site Administration

Release 3.1

Copyright© 2005 Avaya Inc. All rights reserved 3

Overview Description

• Integrated Management Application

• PC application that runs on Windows 2000, XP and Windows 2003 Server

• Single License Available at no-cost with purchase of new Communication Manager 3.1 or upgrade to Communication Manager 3.1

• Distributed on CD-ROM

• Customer Value – provides wizards and tools to facilitate Moves, Adds, and Changes

• Additionally provides terminal emulation and GEDI for access to Communication Manager for other administrative operations


Application Example


Existing Features • Administration Wizards including Add/Change/Remove

User and Change User Extension

• Ability to use templates for adding new objects

• Native Name Entry for Station Object

• Import/Export of admin fields for select objects

• Report generation

• Ability to schedule tasks to run at a later time

• GEDI (Graphically Enhanced DEFINITY Interface)

• Button Label Printing

• Basic Fault & Performance capabilities

• Email Notification (for Monitoring and Report Generation)

• Secure Connection to Voice and Messaging Systems through SSH


Communication Manager 3.1 SupportSet Types

• Modified Set Types – 4601+– 4602+


Communication Manager 3.1 SupportHardware Manager• Support for G250-DCP, G250-DS1, MM716,

MM316


Communication Manager 3.1 SupportAdditional Feature Support

• Increase Class of Restrictions (996)

• Increase IP Trunks for Signaling Groups

• Increase Text Fields for Feature Buttons

• Call Center

– Change Vector (Variable option)

– Forced Agent Logout

• MultiLingual Name Wizard (Name/Name2 support)

– Agent-LoginIDs, Vectors, VDNs, Hunt-Groups, Trunk-Groups, Stations, Intercept Treatment

• Incoming Call Handling Treatment and Public Unknown Numbering Tables (Import/Export objects)


Communication Manager 3.1 SupportMultiLingual Name Wizard

• Supports Name and Native Name Entry in Unicode

• Change Operation Only

• Object Must Already Exist (Added)


Communication Manager 3.1 SupportAdditional Platform Support

• Communication Manager Media Servers

– S8720

– S8400

• Messaging

– Modular Messaging 3.0 (LDAP over SSL)


Customer Requested Enhancements

• Vector Steps Within Import/Export

• Field Delimiter and Import/Export Directory Settings

• Increase Target System Display

• Add Date Range to Trunk Analyzer Report

• Port Usage Window (resize, print, export capability)

• Minimize Unused Port Output

• Return to Default Order (Import Grid)


Customer Requested EnhancementsExample: Vector Steps (Import/Export)

Increased Target System Display


Customer Requested EnhancementsExample: Default Field Delimiters & Directory

• Configure Default Field Delimiters used for Import/Export

• Configure Default Directory for Import/Export


Avaya Voice Announcement Manager

Release 3.1




• Stand-alone application that runs on Windows 2000, XP and Windows 2003 Server

• Available as part of Administration Tools and Network Management offers

• Distributed on Administration Tools CD-ROM with Avaya Site Administration

• Customer Value – Provides enhanced administration, as well as backup/restore of announcements WAV files and their properties


Application Example


Existing Features • Supports TN2501 VAL Boards, Virtual VAL Boards

(G700/G350/G250), and Audio Groups

• Allows the user to create new announcement properties and FTP associated audio file

• Allows the user to delete the displayed announcement file, as well as announcement properties

• Allows restore of announcement files and properties

• Allows backup of announcement files according to a specified schedule.

• Allows broadcast of announcement files according to a specified schedule

• Allow viewing of up to five announcement property screens at once


Existing Features (continued) • Provides a task editor for creating/modifying tasks to be

scheduled.

• Allows the user to store the created tasks, which can be used later as template for creating new tasks.

• Provides email notification to a specified/configured email address for completion or error notification.

• Provides the ability to move files and properties from one board to another on the same voice system.

• Search for either announcement property or audio file

• Import/Export of announcement properties

• Print/Print Preview announcement properties

• Supports SSH connection to Linux-based Media Servers

• Supports SFTP for wav file transfer to TN2501AP boards


SCP Support• Support SCP for file transfer to G250/G350 Media Gateways• Utilizes the Avaya Load MIB supported on the Media Gateways• OpenSSH SCP Server provided on installation CD (installation optional)


SCP Support (continued) • SCP not supported

for file transfer to TN2501AP boards (SFTP), G700 gateways (FTP)

• SNMPv3 Credentials are configurable for each Media Gateway individually

• SNMPv3 Credentials are displayed on the VAL Board Properties Screen


Scalability Enhancements• Provide Folders for Organizing Navigation Pane

– Folders for Audio Sources and Audio Groups


Audio Group Enhancement• Provide Ability to search group membership

– Find

– Find and Replace


Move Announcement Enhancement• Enhanced to provide the ability to move multiple announcement

properties from one source to another

• Includes option to additionally move the associated .wav file


Communication Manager 3.1 Support• Support Announcements on New Media Gateways

– G250-DCP

– G250-DS1

• Support Announcement Sources on New Media Server Platforms

– S8720

– S8400


Customer Requested Enhancements

• Enhance Move Audio File Wizard to move multiple files with a single operation

• Enhance Export Wizard to Allow the Specification of Filters

• Modify Application to Operate for Non-Admin User (data files stored in Documents and Settings per user)

• Enhance Application Look and Feel to Match Other Integrated Management Applications

• Externalize Text Strings to Migrate Toward Localization Support (No Language Translation Provided)


VoIP Monitoring Manager

Release 3.1



• Customer Value– Collects and monitors QoS data for VoIP calls

– Alerts via SNMP traps when QoS thresholds exceeded

– View IP trunk (media gateway) performance

– Search and display sessions based on QoS, endpoint addresses and extensions

• Unique Features– Tailored for Avaya devices

– Supports for SCCAN (Motorola phones) and SUSHI (SIP) phones

– Historical analysis

– Scalable

VoIP Monitoring Manager 3.1


Solution View – VMM Architecture


Technical – Capacities, Limitations, Procedures• Database Issues

– Supports MSDE, Microsoft SQL Server 2000 and 2005– Database size determine by

• Length of time data is stored• Call types• Call traffic volume• Reporting interval

• Network Traffic Issues– Network performance– NIC on VMM server– RTCP monitor performance and VMM database performance

• Consider more than one VMM server if more than 4000 concurrent streams at peak traffic condition. This equates to 2000 concurrent calls.


New Feature: VMM Server as Windows Service

• VMM Server now runs as a Windows Service

• Server starts automatically when machine is started

• Server status is displayed as tray icon in Windows Task Bar

• Start / stop server by context (right-click) menu


New Feature: QoS Graphical Enhancements

Additional metrics in detail reports for endpoints and sessions:

• Jitter buffer over/under runs

• Jitter buffer delays

• Number sequence jumps

• Max sequence jump

• Number sequence falls

• Max sequence falls

• Received octets


New Feature: User-specified Aliases• User can specify “friendly” aliases for IP addresses that are used

throughout the VMM user interface, such as result lists.

Configuring aliases from the server

Configuring aliases from the client


New Feature: User-specified Aliases• User can toggle between using aliases or regular IP addresses in

display.

Aliases are off – IP addresses used Aliases are on – text labels used


Database Improvements

• User can significantly improve database performance using “Store Bad Calls Only” option

• Sessions with good QoS characteristics are not stored

– Improve runtime performance

– Reduce database sizes

• This feature is optimized in VMM 3.1. VMM 3.0 stores all calls and purges good calls regularly. VMM 3.1 does not store good calls in the first place


Network Management ConsoleVoIP System View

Release 3.1



• Support for new hardware

• Processor Ethernet

• Improved status reporting for IP Phones

• Fault Reporting Enhancements

• Improved display of LSPs, SIP Phones and Audix

• User Search improved

VoIP SystemView 3.1


New Hardware Support

• G250-DCP, G250-DS1

• IP Phones: 4625SW, 4626, 4627

• S8400

• S8500 IBM Blade Server


Processor Ethernet

• New feature supported in S8500

• Displays IP Phones and Gateways registered directly to CM

• CLAN-homed phones and gateways continue to be displayed as in the past


Improved IP Phone Status Reporting

• IP Phone status is based on “ping” reachability

– typically monitored every 15 minutes

• New – Link Down and Link Up traps received from connecting gateway or switch will update associated IP Phone’s status immediately

• Supported for IP Phones connected to:

– Avaya P330, C360, G250 / BRI / DS1 / DCP, G350

– Extreme Summit, BlackDiamond and Alpine

• Requires NMS to be listed as trap receiver in each gateway and infrastructure switch


Improved Fault Reporting

• Support for MSS traps from CM servers and Gx50 gateways

• Alarm Refinements identify additional information in fault traps received from CM

• Support for SES 3.0 traps


Other Enhancements

• SIP Phones now displayed under associated SES server

• Hierarchy displayed under active LSPs

• Intuity Audix’s now grouped neatly under new “Adjuncts” branch


User Connectivity Search

Click on Find

A search dialog is opened for searching for this user’s phone on your VoIP network

Multiple search options

Search has been enhanced to find entries in all Views

New in 3.1


Bring Convergence to VoIP System View

Locate users and extensions in your network:

•which VoIP server serves it•which VoIP device it is connected to•which module/port/vlan it is connected to

•User name, Phone type, extension


Software Update Manager Central TN Board Upgrades & Inventory

Release 3.1


Overview

• Provides a detailed Inventory of TN boards

• Simplifies firmware downloads for managed Avaya devices in large scale networks by providing a quick simple process for software updates:

– Discovery – automatically detect and display customer firmware inventory

– Analyze - checks the firmware versions currently in use against the latest versions available from Avaya Support web site and recommends updates

– Retrieve – downloads new releases from Avaya’s Web site and stores it on the NM Server

– Download – schedule a download of the firmware for immediate or deferred execution

Avaya Software Update Manager


Inventory View

• Provides a detailed Inventory of TN boards showing

– Controlling CM

– Port Network

– Module location

– Board Type

– Hardware and Firmware Vintages

• Filter or sort by any attribute

• Export to CSV


Product Coverage

• Central Gateway TN Boards (as of CM 3.1)– CLAN, IPSI, VAL, Crossfire, Cruiser, Prowler, SIPI– All programmable TDM Circuit Packs

• Media Gateways (since product launch)– G350, G700, G250, G250-BRI,-DS1,-DCP

• Media Modules (since product launch)– MM710,MM711,MM712,MM714,MM717,MM720,MM722,MM312,MM760

• IP Phones (as of IM 3.0)– 46xx (excluding 4630)

• Cajun Switches – P130, P330, P330-ML,C360,C460,X330-WAN,X330-ATM (since product launch)– P580, P882 (as of version 5.0)

• Wireless Products (since product launch)– W310 Mobility Gateway (SCCAN)– AP-3, AP-4, AP-5, AP-6

• Discontinued Products: M770, M770-ATM, P120, P550


Avaya MultiSite Administration

Release 3.1


MultiSite Administration (MSA) Overview

• Avaya Integrated Management (IM) Application

• Component of System Management Offer (formerly the Advanced Converged Management Offer)

• Client/server based application – Red Hat Linux ES/AS 3.0

(upgrades) and ES/AS 4.0 (new installs) required for server

– Web browser access for administrators

– Shared use of connections to voice systems

BrowserClient

MSAServer

Avaya Communication Manager


Existing Features • Co-resident with FPM and IMD• Support for move/add/change tasks and wizards:

stations, system passwords, button label printing, etc. • Ability to use templates for adding new objects• Native name/Unicode/NAME2 entry for selected objects• Ability to schedule tasks to run at a later time• List/Display reports with e-mail support• Multiple voice systems and multiple users• Secure Connection to Voice and Messaging Systems

through SSH• Assignment of roles/permissions to partition

administrative control– Control at voice system level– Control at object level


Communication Manager 3.1 Support

New Set Types Supported

• 4601+

• 4602+


Communication Manager 3.1 Support(continued)• Support for station ports on G250-DCP and

G250-DS1

• Support for MM716 (24 line-side Analog ports)

• Call center support: Forced Agent Logout

• Support for new platforms: S8720 and S8400

• Increase Class of Restrictions

• Increase Text Fields for Feature Buttons


Additional Modular Messaging Support in MSA 3.1• Support connecting to Modular Messaging

via LDAP over SSL

– Configuration via Integrated Management Database

• Support transfer of Native Name (Name2) to Modular Messaging Subscriber Name


Vector Support in MSA 3.1• New Vector

Object in System Manager

• Change

• Duplicate

• Insert/Delete Step

• Select From List of Announce-ments


Miscellaneous MSA 3.1 Enhancements• Display System Management Objects in Table Format*

• Merge Report Manager and Data Manager

• Non-Station Object Lock Report

• History for Quick Command*

• File Filters for “Save as” Operations

• Port Validation Before Task is Submitted

• Reserve Ports for Future Use

• Present All Options for Commands in Quick Command*

• Copy Size of Abbreviated Dialing Personal Lists on Station Duplication

* Items shown in more detail in subsequent slides


Miscellaneous MSA 3.1 Enhancements• Display Additional

Objects in Table Format including:

– AAR Analysis

– AAR Digit Conversion

– Alias Station

– ARS Analysis

– ARS Digit Conversion

– Class of Service

– Coverage Remote

– Feature Access Codes

Old Format

New Format


Miscellaneous MSA 3.1 Enhancements• Quick Command

History has pull-down menu with last 25 commands executed

• Additional Static List including:

– add station next– change station– list cor– list coverage

path– list ars analysis– list dialplan

analysis– list hunt-group– list history

• Help shows all valid entries similar to F5 function on the SAT


Avaya Fault and Performance Manager

Release 3.1


Fault and Performance Manager 3.1 Overview


• Java applet that runs in Internet Explorer 6.0 browser on Windows 2000, XP and Windows 2003

• Available as part of the System Management offer

• Provided on CD-ROM for Linux Server

• Linux platforms include: Red Hat Enterprise Linux ES 3.0 and 4.0, RHEL AS 3.0 and 4.0

• Customer Value – monitors fault status for media servers and adjuncts, as well as provides performance measurement reports for media servers


Fault and Performance Manager 3.1Application Example


Fault and Performance Manager 3.1• Existing Functionality:

– Trap Reception from Avaya Voice Systems and Adjuncts

– Display Status of Avaya Voice Systems and Adjuncts in Various Device Maps (DCS Connectivity View, IP Connectivity View, System Groups, Clusters, etc…)

– Propagation of Status Upwards from Lower Level components

– Drill-down to lower level components, such as Port Networks, Media Gateways, TN boards, etc…

– Configuration and Status Display

– Collection and Display of Exceptions, tagged to appropriate component

– Performance Data Collection and Reporting Capabilities


Fault and Performance Manager 3.1• New Support for 3.1 Features:

– S8400

– S8720

– Processor Ethernet/Enhanced LSP

– Crossfire Duplication (Status Media Processor)

– G250-DCP/G250-DS1

– MM716/MM316

• Help-Desk Assist functionality

• Provide Enhanced Alarm/Trap Filtering in Support of Alarm Refinements

• SNMP Trap Reception for VoIP Monitoring Manager

• Performance Data Alerting


Fault and Performance Manager 3.1S8400 Support

Graphic View

Tree View


Fault and Performance Manager 3.1Processor Ethernet Support

Shows IP Connections to the PE

New on S8500 platforms

Already there for CLAN and S8300


Fault and Performance Manager 3.1G250-DCP/G250-DS1 Support

G250 Tree View

Graphic View

G250 Details


Fault and Performance Manager 3.1MM716/MM316

• Display of MM716 in Media Gateway Configuration and Status

• Both Table and Graphic View

• Same Type of Display for MM316


Fault and Performance Manager 3.1Crossfire (TN2602AP) Duplication Support• Display of

TN2602 Configuration and Status

• Status DSP Shows Duplicated Board Data

• Can also Busyout and Release TN2602 Board


Fault and Performance Manager 3.1 Help Desk Functionality

Clicking the exception button

will provide the user with alarm and error code details


Fault and Performance Manager 3.1 Help Desk Functionality (continued)

Select Error Description

To invoke detailed description associated error codeCustomer can enter notes on error and create knowledge database.


Fault and Performance Manager 3.1 Help Desk Functionality (continued)By clicking on Helper The Maintenance Manual is

displayed, providing detailed information on that specific alarm


Fault and Performance Manager 3.1 Help Desk Functionality (continued)

Clicking on Sat Connection will launch the Communication Manager Native Configuration Manager, allowing the user to perform the needed maintenance tests.

Note: Requires S8700, S8500 or S8300, and customer must have maintenance permissions


Fault and Performance Manager 3.1 Help Desk Assist Functionality• Assist Function Performs the Required Analysis

– Need Permissions to access Assist Function

– Automatically Runs Tests

– Does Analysis and Next Steps as Needed

– Creates Report with Analysis Results

– Provides Access to Launch Other Integrated Management Tools for Further Troubleshooting

– Initial Supported Maintenance Objects: DIG-IP-S, DIG-LINE

– This Release Provides Introductory Support, with more objects to follow in subsequent releases


Fault and Performance Manager 3.1 Help Desk Assist Functionality


Fault and Performance Manager 3.1 Help Desk Assist Functionality• Displays

Results of Tests Run


Fault and Performance Manager 3.1 Performance Data Alerting• Based on Data Collected; Not Done in Real Time

• Can Base Alerting on Any Variable in List Measurements Report

• Result Can Trigger Trap, Email, or ARS Script


Fault and Performance Manager 3.1 Alarm Filtering in Support of Alarm Refinements• Customers

can define Default or Custom Alarm Filtering for traps

• Includes SNMP trap generation for warning level alarms


Fault and Performance Manager 3.1 Alarm Filtering, Traps for Warning Level Alarms• High Granularity Filtering based on Category, Severity,

Maintenance Object, and even Location

• Specific Definable Actions, such as Email, ARS Script, Trap Generation (with user-definable severity)


System View/NMS Integration 3.1Overview

• Provides integration between Fault and Performance Manager and HP OpenView

• Supports HP OpenView Versions 7.01 and 7.5

• Integrates with HP OpenView on Windows 2000, Windows 2003 or Solaris 9/10

• Provides status and discovery of media servers and adjuncts in Avaya sub-maps within HP OpenView

• Provides integration with U.S. (state) and Custom maps

• Provides launch point for other Integrated Management applications


System View/NMS Integration• Existing Functionality:

– Trap Reception from Avaya Voice Systems and Adjuncts

– Display Status of Avaya Voice Systems and Adjuncts in Various HP OpenView Maps (DCS Connectivity View, Server View, Custom View, US Map View, etc…)

– Context Sensitive Launching of Integrated Management applications, such as VoIP Monitoring Manager, Fault and Performance Manager, MultiSite Administration, etc…


System View/NMS IntegrationDefault Map View Example• Available

Avaya Map Views within HP OpenView

– Default

– US Map

– Custom Map


System View/NMS IntegrationUS Map View Example

• US Map Shows placement within a US Map with States defined within the Integrated Management Database Device Configuration


System View/NMS IntegrationDCS View Example

• DCS View shows the DCS connectivity between Avaya Voice Systems


System View/NMS IntegrationIP Trunk View Example

• IP Trunk View map is available from drill-down

• Displays IP Trunking between Avaya devices


System View/NMS Integration Enterprise Survivable Servers (ESS) Example• Labeling of

Media Servers as Enterprise Survivable Servers (ESS)

• Status Indicator for when an ESS is Active (Up Arrow)


Integrated Management Database

Release 3.1


Integrated Management Database 3.1 Overview


• HTML Pages viewable in Internet Explorer 6.0 browser on Windows 2000, XP and Windows 2003

• Available as part of the System Management offer

• Provided on CD-ROM for Linux Server

• Linux platforms include: Red Hat Enterprise Linux ES 3.0 and 4.0, RHEL AS 3.0 and 4.0

• Customer Value – provides a single interface for administration of users and configuration data of managed systems for MultiSite Administration, Fault and Performance Manager and Proxy Agent


Integrated Management Database 3.1Application Example


Integrated Management Database 3.1• New Password Security Features:

– Force Admin Login Password Change (First use of default password for the “admin” login shall automatically prompt the user to change the password)

– Login password requirements (Passwords must be at least 8 characters in length; Length is administrable)

– Password Re-Use (Passwords cannot match any one of the previous four passwords)

– Password Contents (Passwords must contain at least one alphabetic character and one numeric character)

– Password Change Rate Limiter (Passwords cannot be changed more than once a day; Rate is administrable)

– Password Change Error Display (display error messages that provide guidance on why a password was not accepted)

– Password-Aging (passwords must be changed after 60 days; Cycle length is administrable)


Integrated Management Database 3.1• New Password Security Configuration and Display


Integrated Management Database 3.1• New Features:

– Add New Element Type for S8400

– Support for MSA (configuration of LDAP over SSL for Modular Messaging)

– Support for FPM (Permissions for Helpdesk and Assist Engine & Global Default for SNMP Access)

– New VMM Element

– Copy Element Function


Integrated Management Database 3.1

• New S84XX Element Type



• Configuration of LDAP over SSL

• Used by MultiSite Administration to connect to Modular Messaging 3.0 or later



• Additional FPM roles

– Helper

– Assist

• Used by Fault and Performance Manager (FPM) to restrict access to the Troubleshooting functions: Helper and Assist



• New Copy Capability

• Retains Same Properties and Configuration as the Element Copied

• Need Unique Name, Product ID and IP address


Integrated Management Offers

Release 3.1


Integrated Management – v3.1 Structure(Same as v3.0)

Shipped with qualifying CM sales:ASA, NM ConsoleProvisioning

Basic admin tools:ASA, VAM, VMM Trial

Tools for administration of VoIP networks:NM Console, ProvisioningASA, VAM, VMM Trial

VoIP network monitoring tools:VMM

Multiple voice servers at multiple locations: FPM, MSA, PA

Integrated Management

Entitlement Admin Enterprise MonitoringSystem

Management


Integrated Management v3.1 - Offers

IntegratedManagement

EntitlementOffers

Administration Offers

EnterpriseNetwork Management

System Managementaka - Advanced

MonitoringOffers

StandardASA

VMM 90 Day Trial

EnterpriseNM Console, Provisioning

ASA, VMM 90 day trial

Basic Admin.ASA, VAM

1 License eachVMM 90 day trial

Campus AdminUnlimited ASA, VAM

Single siteVMM 90 day trial

Corporate AdminUnlimited ASA, VAM

No RestrictionsVMM 90 day trial

Enterprise1-5 Voice Sys.

NM, Prov, ASA, VAM, VMMVMM 90 day trial

1-10 Voice SystemsFPM, MSA, PA

11-50 Voice SystemsFPM, MSA, PA

51+ Voice SystemsFPM, MSA, PA

Standard MonitorVMM

2000 Endpoints

Additional Licensesin

Increments of 2000

EnterpriseMonitoring

NEW


Integrated Management 3.1 offersFour main Offers

• Administration tools

– ASA, VAM, VMM (90 day trial)

• Enterprise Network Management

– Network Management Console, PIM, Updt. Mgr., Cfg. Mgr.

– ASA, VAM, VMM (90 day trial)

• System Management

– MSA, FPM, IMD, Proxy

• Monitoring

– VoIP Monitoring Manager (VMM)


Administration Tools - 3.1 offers

• Administration tools– Basic admin package

1 license each of ASA and VAM

– Campus admin package unlimited licenses of ASA and VAM for use within a corporate campus

– Enterprise admin package unlimited licenses of ASA and VAM for use in a country

• Entitlements – no changes Note: All offers include a 90 day trial of VMM


Enterprise Network Management v3.1offers

• Enterprise Entitlement – For qualifying CM sales

– NMC, 1 license for ASA, VAM

• Enterprise Offer 1-5 CM -

– Support for up to 1000 managed devices, up to 4000 un-managed devices (IP Phones)

– NMC, 5 licenses for ASA VAM

• Enterprise Solaris - Requires HPOV

– NMC, 5 licenses for ASA VAM

• All Enterprise offers Include

– Upgrade offers from v3.0Note: All offers include a 90 day trial of VMM


Monitoring v3.1 offers

Basic Monitoring package –

– VMM with a license for 2000 endpoints and 40 gateways

• Monitoring Additional licenses

– Additional license for 2000 endpoints and 40 gateways

• Enterprise Monitoring

– VMM with license for unlimited endpoints and gateways

Note: VMM is licensed through RFA. All RFA rules apply

NEW


System Managementv3.1 offers

• Just the Linux server apps – – Fault and Performance Manager - Multi Site

Administration

– Proxy Agent and Integrated Management Database

• System Management 1-10 CM --- Upgrade from v3.0

• System Management 11-50 CM --- Upgrade from v3.0

• System Management 51+ CM --- Upgrade from v3.0

• The Special upgrade from v3.0 that includes all applications is Still available


Management Solutions Customized Management Solutions

• The Customized Management Solutions team will address customer’s expectations for managing our IP Telephony solutions.

• The Customized Management Solutions team has a global focus and engages in the following efforts:

–Customer Training • Tailored to meet individual customer training requirements

– Each customer has focused hands on training on their equipment to better familiarize themselves with AIM capability

– Customized to only focus on applications that the customer will be using

• Training can be on-site or via webex

• For details email [email protected]


Thank you!

Date post:	01-Apr-2015
Category:	Documents
Upload:	marianna-clementson
View:	218 times
Download:	3 times