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This Week:

2012 Medic

Service Awards

Begin Tomorrow!

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Changes in

Transport from

Presby ED to

Labor and

Delivery

3

Medic Business

Cards 4

2012 HRA Raffle

Winners 5

December

Birthdays 6

December

Corporate

Compliance

7

Training Schedule 8

Medic Calendar 8

News From The Front Line December 3, 2012

The MEDIC Dispatch

Mecklenburg

EMS

Agency

Dates to

Remember:

December 5th

Corporate

Compliance

0800—1100

December 6th

November Makeup

InService

1200—1600

December 7th

November Makeup

InService

0800—1200

December 8th

Corporate

Compliance

0800—1100

Performance Pay Update

Congratulations!

Medic is pleased to announce

that the first FY13

Performance Pay tracking

period was finalized and results

exceed ALL performance

targets!

One key measure of the

patient’s perspective of our

work, Patient Satisfaction, was

73.4% - higher than any

prior period!! Excellence

matters – and the reputation

you’re building through your

hard work and dedication is

evident in their feedback.

The performance payout was

made on last week’s pay

period. As a reminder, the

eligibility criteria is listed

below:

Eligibility Criteria:

1) Full time employment with

Medic – from the start of the

period until payout.

2) NO written disciplinary

action during the entire period.

Again, congratulations – it’s

well deserved!

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The 2012 Medic Service Awards begin tomorrow Tuesday, December 4th and

Wednesday, December 5th.

Employees receiving a Service Award this year are encouraged to come and be

recognized! This year’s event will be hosted at Post 100 in the Medical Services

Conference Room 1 and Medic Auditorium on tomorrow, December 4th

(A-Shift Employees) and Wednesday, December 5th (B-shift Employees).

Employees from other shifts are encouraged to attend the best date that fits your

schedule.

The evening will begin with a reception starting at 5:30 pm, promptly followed by the recognition ceremony at 6:30 pm.

Honored employees are allowed to bring up to two guests to join in on the festivities!

Please visit www.medic911.com/employee_rsvp to RSVP for this year’s Medic Service Awards Ceremony.

Below are the list of employees to be honored this year. Please contact Jackie Manley at ext. 6085 if you have any

questions. Congratulations!

2012 Service Awards Begin Tomorrow!

2012 Service Awards Recipients

Ray Kirby—25 yrs. Bruce Mills—15 yrs. Kara Gilroy—5 yrs. Keisha Boyer—5 yrs.

Todd Moore—25 yrs. Joe Penner—15 yrs. Katie Henderson—5 yrs. Anne Carter—5 yrs.

Cyndi Griffin—25 yrs. Shelly Forward—15 yrs. John Ryan—5 yrs. Dusty Kiser—5 yrs.

Jim Lockard—25 yrs. Jason Crump—15 yrs. Derek Scott—5 yrs. Tiffany Nash—5 yrs.

Jeff Glenn—20 yrs. Steve Lennartz—10 yrs. Nina Bost—5 yrs. Robert Owens—5 yrs.

Kenny Phillips—20 yrs. Susan Pollich—10 yrs. Robert Graf—5 yrs. Brett Testerman—5 yrs.

Dan Baltimore—20 yrs. Jim Manning—10 yrs. Charles Gunter—5 yrs. Andrew Williams—5 yrs.

Mike Moore—15 yrs. Johnathon Bobbitt—10 yrs. Milan Merges—5 yrs. Heidi Wozniak—5 yrs.

Heather Clay—15 yrs. Tonya Whitesides—10 yrs. Justin Rowe—5 yrs. Jay Black—5 yrs.

Michael Stanford—15 yrs. Missy Caldwell—5 yrs. Vincent Thompson—5 yrs. J. Conroy—5 yrs.

Chance Osborne—15 yrs. Reza Jarrahizadeh—5 yrs. Danielle Walcott—5 yrs. Valencia Dantzler—5 yrs.

David Bailey—15 yrs. Shawn Kersey—5 yrs. Chris Zornrow—5 yrs. Chris Pinto—5 yrs.

Brad Howell—15 yrs. Amanda Mackey—5 yrs. Kristi Rhinehart—5 yrs. Nichole Washington—5 yrs.

John Hunt—15 yrs. Adamo Riascos—5 yrs. Jake Lowe—5 yrs. Carol Toms—5 yrs.

Tom Porcelli—15 yrs. Cliff Tavares—5 yrs. Lakissha Steele—5 yrs.

Michael Rider—15 yrs. William Walton—5 yrs. Kim Krakower—5 yrs.

Mark Hayes—15 yrs. Ronisha Carr—5 yrs. Luis Barrera—5 yrs.

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Presbyterian Hospital has

implemented a change to the

route that patients will now

be taken from the ED

directly to Labor &

Delivery on the hospital’s

8th floor.

To follow the new route,

please take the hallway

through the Emergency

Department as is the current

practice. Turn right and take

the “E” elevators to the 7th

Floor.  

Upon arriving on the 7th floor,

take the hallway through 7C –

Women’s via the route

indicated on the adjacent map

to access the same elevator

that is used today to reach

the 8th floor L&D. This route

on the 7th floor is parallel to

the route that you currently

take on the ground floor.

This new route also passes

through a treatment area

specializing in women’s care.

Nursing personnel on this

floor can assist with any

emergency you may

encounter while transporting

the patient to Labor &

Delivery via the 7th floor.

If you are unsure how to

correctly access Labor &

Delivery via this new route, please request an escort when you arrive in the Emergency Department.

If you have any questions, please contact Deputy Director Kevin Staley at kevins@medic911.com.

Changes in Transport from Presbyterian ED to Labor and Delivery

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As mentioned in October’s InService on AIDET and

effective communication, business cards are an

extremely useful tool when communicating with our

patients and customers. Starting in December, all Medic

business card orders will have several helpful design

features in place to assist employees in the AIDET

process.

The new Medic business cards have been developed to

assist employees in their interactions with patients by

providing tools to help field some of the most

frequently asked questions while simultaneously

administering excellent patient care.

New Medic Logo

The new Medic logo including the tagline, “Medical

Excellence. Compassionate Care.” will replace the old

logo as the Agency looks to reinforce the level of pre-

hospital care and our commitment to a positive patient

experience in the community.

Mecklenburg EMS Agency

Mecklenburg EMS Agency will still be visible on the

lower front side of new Medic business cards as a way

of helping patients and others identify Medic as a county agency and the geographic area that we serve.

**New—Backside of Medic Business Cards**

A web link on the back of the new Medic business

cards has been designed to help employees direct

patients who would like more information on:

Medic’s billing rates

Health information

To provide feedback or comments

The PR department will provide further information

and specific examples and answer any questions on

ways to use the new Medic business cards during a

future InService session.

Please contact Nikkie Perry at nikkiep@medic911.com

or Kristin Young at kristiny@medic911.com if you have any questions about the new Medic business. Please contact

Nikkie Perry at nikkiep@medic911.com if you need to place a order for new business cards.

Medic Business Cards

Back side of new Medic business cards

www.medic911info.com landing page

Front side of new Medic business cards

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Please be advised of the

upcoming dates and times

for the November

InService Makeup sessions.

Thursday,

December 6th

1200—1600

Friday,

December 7th

0800—1200

Please contact Education

Assistant Elisabeth Mitchell

at ext. 6132 or via e-mail at elisabethm@medic911.com if

you have any questions about the upcoming November

InService makeup sessions.

Thank you.

Congratulations to the following Medic employees. Your

name was selected in the drawing for 25 chances to win

$200 by completing your HRA during the 2012 Medic

Health & Benefits Fair.

Winners will receive their prize earnings on the next pay check distribution (12/14/12). Congratulations!

2012 HRA Raffle Prize Winners

Last Wednesday, Medic’s ePCR software was upgraded to

version 3.8.4. The transition was seamless with only a few

bumps along the way (recalibration and a few printing issues).

Our Medic team worked extremely well together to get this

huge task accomplished. A big thank you to A-Shift night

crews, Operations Assistant Melaine Varnadore, CMED and

Operations Supervisors for making sure tickets were

finalized in a timely fashion and to Operations Assistant

Kathy Paino for the cleanup and follow up to make sure all

tickets were accounted for.

All hands were on deck from IT to make sure the upgrade

went smoothly. All new tablets were deployed to Medic’s

entire fleet, including Mint Hill and Airport units.

The majority of the changes will be transparent to the end-

user but there will be huge benefits on the backend to

support the software. As mentioned, minor issues may show

up, however, they will be addressed as soon as they are

identified. Therefore, please report any and all errors to

IT promptly. Thank you again to everyone involved.

Siren 3.8.4 Upgrade November InService Makeup

2012 HRA Raffle Prize Winners

Darlene Hicks Shane Anaya Kenneth Murray Misty Swaringen

Brittany Harris Anne Pentland Cyndi Griffin Abby Bowers

Don Overcash Carlos Massey Courtenay Martinsen Sarah Hinson

John Crunk Lester Bailey Margaret Kingsley Cynthia Jefferson

David Gerig CJ Wright Lukas Biebinger Robert Ramsey

Teresa Womble Jake Ellison Julio Lizarazo Stephen Church

Christy Iyoob

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Medic would like to extend special birthday wishes to the following employees celebrating a birthday in the month of

December!

December Birthdays

Congratulations to

Assistant Supervisor—

Communications Barry

Thornton and his wife,

Rachel on the recent birth

of their daughter, Presley

Marie Thornton.

Little Presley was born on

November 24th at

Presbyterian Main weighing in at 6 lbs, 9 oz and 18 inches

long. Both mother and daughter are doing well.

Please be sure to extend a warm congratulations to Barry

on the recent birth of little Presley!

It’s a Girl!

Medic will once again be

sponsoring a Salvation

Army Angel Tree this year.

The Angel Tree offers the

chance to give gifts to less

fortunate children who may

otherwise have nothing

during the holiday season.

Angels are available for pick up in the Bay Area near

Logistics. Please make sure all gifts are under the tree by

Monday, December 10th.

Thank you in advance for your generosity!

Salvation Army Angel Tree

Johnathan Morgan December 1 Christy Parker December 14

Christopher Somerset December 1 Adamo Riascos December 14

Jeff Thompson December 2 Michael Miller December 15

Kim Parlier December 3 Richard Steinbroner December 15

Pam Jackson December 4 Ian Starkey December 17

Ryan Hollifield December 7 Chad Wilson December 17

Erin Lee December 7 Steve Bridges December 18

Ray Thoman December 7 Susan Pollich December 18

Carlos Massey December 9 Steve Vandeventer December 19

Jennifer Gilmore December 11 Andrew Wooten December 19

Nayyar Toqeer December 11 Tyler North December 20

Shaina Britt December 12 Chris Kratez December 21

Bryant Coble December 12 Chris Stephens December 24

Shari Lambeth December 12 Robert Boykin December 25

Heidi Wozniak December 12 Arthur Nolan December 25

John Gibson December 13 Vincent Thompson December 25

Alfred Wilson December 25

Troy White December 26

Todd Moore December 28

Alan Young December 28

Ben Specht December 29

Trevor Taylor December 29

Kristin King December 30

Chris Simmons December 30

Drew Williams December 30

Roni Brittain December 31

Danielle Cassevah December 31

Nancy Deputy December 31

Beth Pethel December 31

Don Robinson December 31

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Required Employee

Attendance

KC Bernesser,

Alexis Perkel,

Gene Starnes,

Jason Jeffares,

Chris Stephens,

John Crunk, Dustin Jett,

Derek Gray, Sarah Morris,

Nicole Tyson,

Brad Howell,

Mike Stratton, Marcus Lee,

Ben Astrike, Sam Jones,

Daniel Geis, Drew Smith,

Angela Cunha,

Chris Kraetz, Brian Smith,

Pamela Wykle,

Mike Carter,

Melaine Varnadore,

Eric Morrison, Jacob Brod,

Jackie Manley and Annette

MacConnell.

**Please Note: If your Annual Performance Review was in November and you did not attend

a November class you must contact Amy Johnson and attend a December class.**

Information Updates:

The duration of the Medic Safety & Compliance Training sessions is 2 ½ hours

Attendees will be paid for the total time spent in class and each employee with an Annual

Performance Review in that month must attend one of the available Compliance

Training Sessions

Compliance sessions are held next to the Medic Fitness Center, please contact Amy Johnson

at amyj@medic911.com for directions.

December Corporate Compliance

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Visit Us on the Web!

www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road

Charlotte, NC 28269

Tel: 704-943-6000

Fax: 704-943-6001

In-Service

Training

Medic Events

Holidays

Recertification Testing

December 2012 Sun Mon Tue Wed Thu Fri Sat

1 A

2 A 3 B

4 B

5 A

Corporate Compliance

0800—1100

6 A

November Makeup InService

1200—1600

7 B

November Makeup InService

0800—1200

8 B

Corporate Compliance

0800—1100

9 B

10 A

Angel Tree

Gift Deadline

11 A

12 B

13 B

14A

15A

16 A 17 B

Corporate Compliance

1600—1900

18 B

19 A

20 A

21 B

22 B

23 B

30 A

24 A

31 B

25 A

26 B 27 B 28 A 29 A

2012 Training Schedule

Dec Corporate Compliance Trainings

Wednesday, December 5th

0800—1100

Saturday, December 8th

0800—1100

Monday, December 17th

1600—1900

PRE-REGISTRATION IS MANDATORY FOR ALL AHA CLASSES HELD AT CPCC.

Important Notes about 2012 AHA

Refresher Classes at CPCC

All classes will be held at CPCC’s

CENTRAL CAMPUS in the BELK

Building.

Actual classroom number will be given at

time of pre-registration

A minimum of 10 students is required for

each class.