1

This Week:

Coming Soon:

EMS Week 2013 2

Dodgeball

Tournament 3

Ambulance

Supply &

Stocking

Changes

4

April

Commendations 5

Top Call &

Unsung Hero

Award

Nominations

6

May

Corporate

Compliance

7

Training

Schedule 8

Medic Calendar 8

News From The Front Line May 13, 2013

The MEDIC Dispatch

Mecklenburg

EMS

Agency

Dates to

Remember:

May 13th

Corporate

Compliance

1400—1700

May 15th

Scope of Practice

May 17th

Scope of Practice

Performance Pay Update

GREAT NEWS! We are

continuing to tracking well

including patient satisfaction

scores!

Let’s keep up the

OUTSTANDING

WORK by encouraging all

employees to be mindful of

the following key points:

The group performance

pay program is heavily

tied to overall patient satisfaction.

Teamwork between EMS Personnel is the #1 driver of overall patient satisfaction; if

it takes a big hit, overall patient satisfaction isn’t going to be far behind.

Regardless of the priority level, a patient still judges the level of service they receive.

Treat your partner and other first responders on scene with the same level of respect

and teamwork—it does matter.

Be mindful of what you say and how you react to everyone in the room.

Each patient may very well end up on the other end of one of our patient satisfaction

surveys.

Remember to stay focused and provide excellent patient care on

every call. It makes a HUGE difference!

There are still many more patient satisfaction scores to be conducted.

Your actions can positively or negatively influence the final results of this

new tracking period.

Thank you everyone for your hard work and let’s continue to

stay focused!

2

Medic is eagerly preparing for this year’s EMS Week, which will occur the week of

May 20th – May 24th. The Agency has another packed week lined up to help

celebrate the hard work and dedication of Medic’s employees.

Over the last three years, follow up surveys have been collected to gather

employee feedback related to Medic’s EMS Week activities. One of the most

consistent pieces of feedback has been a desire to see healthier menu options at

the breakfast and cookout. We heard you and couldn’t agree more. We are

excited to announce that you will see this and other changes to the week’s

activities, all as a direct result of your feedback:

Medic’s Ice Cream Social event will feature an assortment of frozen yogurt

flavors and fresh fruit toppings from Pinkberry.

The EMS Week Cookout has been revamped as Medic Family Fun Day.

The menu for Medic’s Family Fun Day will feature an array of healthy food options including a taco/tortilla bar with an

assortment of meat, vegetable and side item selections.

Many new games and activities will be found in the Medic Arcade.

The Medic Dodgeball Tournament has been added as the final EMS Week closeout activity for Friday, May 24th (please

be sure to visit the Extranet for rules and to register your team in the tournament).

Medic is a growing Agency that boasts more than 500 employees. As we grow, the cost of putting on EMS Week each

year follows suit. As a county agency it is imperative that we manage our resources very wisely. It is for this reason that

we ask each of you to limit participation in the Medic Family Fun Day to your immediate family members only

(i.e., significant other, children). There will be a sign in sheet at the food tent so we can track attendance; we appreciate

everyone adhering to this request.

The Lead Team would like to thank everyone for their hard work and dedication to the community we serve. We hope

you will take advantage of everything that has been pulled together to make this year’s EMS Week one of the best yet.

Coming Soon: EMS Week 2013

3

It’s that time of year

again! The 11th annual

MAD (Medic Ambulance

Drivers) golf outing will

take place on Monday,

June 3rd. Join us as we

tee off in support of a good cause. The cost is $60/per

person. Players can pre-register by sending and email

with their name and number in your team to Tom Porcelli

at thomasp@medic911.com.

Who: Any and all friends of EMS

When: Monday, June 3rd

Shot Gun Start at 12:00 pm

Where: Emerald Lake Golf Course

9750 Tournament Drive, Matthews, NC 28104

For more information, please contact Tom Porcelli at

thomasp@medic911.com or call 704.943.6024.

Why: All proceeds from this event will go to support

EMS families with special and financial needs. The

tournament is 100% run by EMS employees. Our

goal this year is to raise $5,000.

MAD Golf Outing

Be sure to gather up your co-workers and create your team to participate in

this year’s Medic Dodgeball Tournament! To signup, be sure to log into the

Extranet and visit the link http://www.medic911.com/extranet/

dodgeball_tournament.

Key Points to Remember:

Tournament is from 3:30—5:30 pm on Friday, May 24th

ALL team members must be Medic employees

No more than six people per team & each team must have at least two female team members

No headshots

Signups must be completed via the link above

Participants must bring a signed waiver form on the tournament day

Please be sure to read the complete list of rules and regulations via the link above

Dodgeball Tournament Signups

Employees are asked to make note of the following

important changes that will affect access to Building #1 and

Building #2 of Post 100:

Access to Hutchinson McDonald Road from

Statesville Road will be closed within a month for

approximately one month (exact start date to be

announced soon).

Shortly after the close of Hutchinson McDonald, front

entrances and exits to Post 100 will be closed but not

at the same time.

Construction will also take place toward the Learning &

Development end of Post 100 within the next 30 days

(exact start date to be announced soon). As a result,

employees will lose the ability to park near this end of

Post 100. The final result of the construction process

will be an additional entrance onto Hutchinson

McDonald Road from Post 100.

No plans for water/electrical/sewer interruptions have

been communicated at this time.

Contact Operations Manager Bryan Edwards at

bryane@medic911.com for questions about the ongoing

Statesville Road Widening Project.

Statesville Road Construction

4

Over the past few months, a work group has been assembled to look at the bins on our ambulances. We realize there

have been past issues with the style of bins and their practicality. With this being said, the work group has performed

numerous tests including surveys, feedback, etc. to determine what style of bin would be best suited for our field crews .

The results of the tests performed found that 90% of all items used on Medic ambulances can be compiled into one or two

bins. As a result of this discovery, we will institute two “high use” bins which will can be found on the shelf with easy

access. This will eliminate most of the need to search for items in the cabinets.

Another discovery made during the test performed was that the overwhelming majority of crews prefer supplies to be

stored and sealed inside the bins as opposed to inside a sealed bag. To accomplish this request, the Logistics department

will begin removing all plastic lids from the bins. Both of the above changes will take place this week and will take two to

three days to complete.

The work group will continue to conduct ongoing testing and will provide communication updates as they become

available prior to any future changes. Please contact Operations Manager Bryan Edwards at bryane@medic911.com for any

questions.

Ambulance Supply & Stocking Changes

A new feature has been added to the Service Desk Ticket System to address service-related needs for Philips Cardiac

Monitors. The addition of work tickets for the Philips Cardiac Monitors allows the IT department to better diagnose

problems and/or issues that may arise and process repairs in a timely, systematic manner.

Field crews are advised to submit a work ticket for any problems they experience with the monitors by

logging onto the Service Desk Ticketing system from the computers located in the Employee Crew Lounge.

Please look for the icon to the left on the desktop screen to access the Service Desk Ticketing System.

Enter your username, password, select Medic from the Log on to

dropdown menu and click Login

Click on New Incident in the upper left portion of the home screen

Under the Change Template section, please select Support

Services and provide a brief description of the Philips issue or

problem. Please be sure to complete all required fields and click on

the Add request button to submit.

Please contact Bryan Edwards at bryane@medic911.com or Steve

Vandeventer at stevenv@medic911.com if you have questions about entering in a Service Desk Ticket for the Philips monitors.

Does Your Philips Cardiac Monitor Need Service?

5

Congratulations to all the employees who received commendations in the month of April.

April Commendations

Samantha Baber Robin Farrar Marie Hildreth Kim Marlowe (2) Hillary Ramsey (2) Andrew

Tinson

Jeff Bailey Derek Frazita Kathy Houston Tim Marshburn Adamo Riascos Maureen

Townes

David Barbato Timothy Gable Nicholas Howard

(2)

Carlos Massey Scott Rinehults Doug Valot

Lukas Biebinger Timothy

Garwood

Daniel Hueschen Stephen McAbee Toby Robinson Troy White

Amanda Burdette

(2)

Tracy Gaskins Christy Iyoob (2) Erin Mitchell (2) Bryan Rucker James

Wilkinson

Brent Cail David Gerig Tiffany Johnson Buck Morgan Chris Scata-Penny Colby

Willison

Michelle Caldwell John Gibson (2) Shawn Kerley Thomas

Muhammad

Ryan Schott Ashley Wilson

(2)

Danielle Cassevah Joseph Gilchrist Allen Kersey Ken Murray Derek Scott Jonathan Wise

Ed Clay (2) Jennifer Gilmore Eric Koelbl Matthew Needs Benjamin Shaw Wilson

Woods (2)

Patrick Crane Jeffrey Glenn Robin Lamb John Nelson Michael Sherriff Adrian

Wright

Donald Creason Noah Godbey Victoria Layton Thomas

Neugebauer

Thomas Slack Christopher

Zornrow

Ashley Cummings

(2)

Michael Grisanti Lakisha Lee Kenneth

Nicoletti

Andrew Smith (2)

Janine Curlee Grayson Gusa Marcus Lee (2) Ethan Parker Ashley Smith (2)

Katie Currin (2) Eric Hall Steven Lennartz Robert Parker Brian Smith

Laura Dellinger Benjamin Harris

(2)

Matthew Lewis Mark Peck Gene Starnes

Chelsea Dewell (2) David Hawks Jeff Lineberger Brandy Pender Matthew Stegall (2)

Michael Dudkowski

(2)

Amy Hein (2) Julio Lizarazo (2) Anne Pentland Richard Steinbroner

Yolanda Edmonds Katie Henderson Ryan Lowe David Pertgen Chris Stephens

Dusty Edwards Matthew

Hestwood

Mikhail Makarov

(3)

Beth Pethel (2) Jennifer Strout

Jacob Ellison (4) David Hewitt (3) Jackie Manley Stephanie Pike Arthur Thoman

6

It’s that time of year again…nominations are now open for the 2012 Top

Call Award!

Employees are encouraged to nominate their peers for call(s) that are

above and beyond the “normal” call for service. To fit the Top Call Award

criteria, nominated calls should be notable and demonstrate outstanding

performance either on scene or over the phone – a call with outstanding

scene/phone management. Recipients of the 2012 Top Call Award will

be honored at this year’s Employee Recognition Ceremony.

Nomination Process

Log onto the Extranet and click on the 2012 Top Call Award

Nomination header in the Scrolling News Section

Complete the requested information, click the submit button and

your nomination submission is complete!

Nominations must include the following:

Your Name

Contact Phone/Contact Email (for further clarification, if needed)

Nominee(s) Name (please list all employees involved)

Run Number, a description of the call & why the call should be selected for the 2012 Top Call Award

Please contact a member of the PR department if you have any questions about the 2012 Top Call nomination process.

2012 Top Call Nominations

Do you know an employee who goes above and beyond the duties of their position at Medic? Do you know someone who

has a positive attitude about their job and loves being a member of this Agency?

Nominations will be accepted for employees from across the Agency that represent what it means to be an Unsung Hero.

Nominees should consist of those employees who lift up their peers and coworkers, love working for Medic and their

position, are excited to do their work and are very patient/community driven. The Unsung Hero is a humble employee who

leads by example; a silent leader. Nominees can be from any department across the entire Agency.

Don’t let your coworker go unnoticed for the work they do at Medic, nominate him/her for a 2012 Unsung

Hero!

Nomination Process

Log onto the Extranet and click on the 2012 Unsung Award Nomination header in the Scrolling News Section

Complete the requested information, click the submit button and your nomination submission is complete!

Nominations must include the following:

Your Name

Contact Phone Number/Email Address (for further clarification, if needed)

Nominee Name

A brief description of why the nominee should receive a 2012 Unsung Hero Award

Please contact a member of the PR department if you have any questions about the 2012 Unsung Hero nomination process.

2012 Unsung Hero Nominations

Winners of the 2011 Top Call Award Paramedic Crew Chief Allison Brinzey and

EMT-B Bryan Rucker pose with the Wagner family. 911 call taker Chris

Stephens (not pictured) coached Ann Wagner (center) as she performed CPR on

her husband Norm for 8 minutes.

7

Required

Employee

Attendance

Samantha Baber,

Dan Baltimore,

Lukas Biebinger, Ty

Brown, David Brown,

Richard Dean, Bob

Francis, Timothy

Gable, Melissa Garifo,

Dena Gaston, John

Gibson, Mike Gilmore,

Jeff Glenn,

Jose Gonzalez,

Daniel Hagemeyer,

Bryan Hancock, Jason Harbert, Charles Horne, Jeffrey Isenhour, Amy Johnson, David Kennerly,

Ray Kirby, Jeff Lineberger, Tim Marshburn, Randy McKown, Chris Milby, Shelly Miller, Todd Moore,

Kenneth Nicoletti, Arthur Nolan, Timothy O’Connell, Don Overcash, Christy Parker,

Tony Pattillo, David Phillips, Beth Rimmer, Derek Rogers, Don Shue, Michael Towery,

Deanna Vandeventer, Curtis Wright and Tom Wright.

**Please Note: If your Annual Performance Review was in April and you did not attend an

April class you must contact Amy Johnson and attend a May class.**

Information Updates:

The duration of the Medic Safety & Compliance Training sessions is 2 ½ hours.

Attendees will be paid for the total time spent in class and each employee with an Annual

Performance Review in that month must attend one of the available Compliance

Training Sessions.

Compliance sessions are held next to the Medic Fitness Center, please contact Amy Johnson

at amyj@medic911.com for directions.

May Corporate Compliance Training Sessions

8

Visit Us on the Web!

www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road

Charlotte, NC 28269

Tel: 704-943-6000

Fax: 704-943-6001

In-Service

Training

Medic Events

Holidays

Recertification Testing

May 2013

2013 Training Schedule

May Corporate Compliance Trainings

Monday, May 13th

1600—1900

Thursday, May 30th

1300—1600

Scope of Practice Test Dates

May 15th, 17th, 21st, 22nd

June 12th, 14th, 17th, 18th

July 17th, 19th, 22nd, 23rd

Sun Mon Tue Wed Thu Fri Sat

1 B

2 B

3 A 4 A

5 A 6 B

Corporate

Compliance

0800—1100

7 B

8 A

9 A

10 B

11 B

Corporate

Compliance

1000—1300

12 B

13A

Corporate

Compliance

1400—1700

14 A

15 B

Scope of Practice

Test

16 B

17 A

Scope of Practice

Test

18 A

19 A 20 B

EMS Week 2013

21 B

Scope of Practice

Test

EMS Week 2013

22 A

Scope of Practice

Test

EMS Week 2013

23 A

EMS Week 2013

24 B

EMS Week 2013

25 B

26 B

27 A

28 A

29 B 30 B

Corporate

Compliance

1300—1600

31 A