1

This Week:

Shift Bid

Information 2

New Draw Up

Needles 3

November

InService Makeup 4

October

Commendations 5

2012 Service

Awards 6

December

Corporate

Compliance

7

Training Schedule 8

Medic Calendar 8

News From The Front Line November 26, 2012

The MEDIC Dispatch

Mecklenburg

EMS

Agency

Dates to

Remember:

November 27th

Full Shift Bid

Begins

November 28th

Full Shift Bid

November 29th

HRA On-site

Reviews

1200—1700

November 30th

HRA On-site

Reviews

1200—1700

Performance Pay Update

The latest performance pay tracking period ended on October 31st. The final surveys for the

performance tracking data to end the period are currently being collected and calculated.

Patient satisfaction is the indicator that always takes a little extra time to finalize, so please

be patient. Once the FINAL data is posted, it will be immediately communicated.

Assuming our numbers hold and we hit all of the targets, the performance

payouts will be made to all eligible full-time employees.

Please do not call Terry Bell or anyone else in the Finance Department wondering when

the Performance Pay is coming. We have not officially hit all of our targets and there is no

payout until all data tracking is complete. Everyone will be notified immediately as

soon as the final patient satisfaction score has been calculated.

If you have any questions or concerns about the performance pay program, please contact

Jeff Keith at jeffk@medic911.com or at ext. 6160. Thank you.

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The shifts included in this year’s Shift Bid are now available online. You can view the list

by visiting the Scheduling Department’s homepage – www.medic911.com/

schedulingdepartment.

The list of shifts, buddy bid and required shift bid forms are available in the Crew

Lounge. Employees who do not have access to the information should contact Bryan

Runyan via email at bryanr@medic911.com.

The full shift bid will begin TOMORROW, Tuesday, November 27th at 0800 and

extend into Wednesday, November 28th. The employee(s) with the highest ranking

score will begin at 0800 each day. The bidding process will continue until everyone has

had a chance to bid. Each employee will be contacted by Scheduling at their approximate appointment time. You must enter

your contact number on the bid form.

For more information regarding the Shift Bid process, please visit the Scheduling Department’s homepage –

www.medic911.com/schedulingdepartment.

For questions regarding the Shift Bid, please contact Bryan Runyan at bryanr@medic911.com.

Shift Bid Information

Want to review your Health Risk Assessment (HRA)

results from last month’s Health & Benefits Fair?

CHS Health Counselors will be on-site Thursday,

November 29th and Friday, November 30th from

12:00 pm—5:00 pm in the Bay Area to help review and

interpret the results from your HRA

Anyone with questions about their individual HRA results is

encouraged to meet with the CHS Health Counselors,

contact your primary care physician or see Nurse Claudia.

Thank you.

Medic would like to

congratulate Ed Clay on

his recent promotion to

Operations Supervisor!

Ed brings a history of

strong performance and

dedication to EMS that

spans over 20 years.

Position he has held at

Medic include Relief

Operations Supervisor

and Field Training Officer.

The Agency would also thank those individuals who applied

for this position. The application and interview process was

difficult because of everyone’s expertise and commitment

to our Agency.

Please be sure to extend a warm congratulations to Ed on

his outstanding career achievement.

Promotion Announcement HRA Results

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Effective TODAY, November

26th, Presbyterian Hospital will

implement a change to the route

that patients will now be taken

from the ED directly to Labor

& Delivery on the hospital’s 8th

floor. Currently, patients are being

wheeled past the lobby,

administrative department and

cafeteria to access the Women’s

Elevators in the front corner of the

hospital.

To follow the new route, please

take the hallway through the

Emergency Department as is the

current practice. Turn right and

take the “E” elevators to the 7th

Floor.

 

Upon arriving on the 7th floor, take

the hallway through 7C –

Women’s via the route indicated

on the map below to access the

same elevator that is used today to

reach the 8th floor L&D. This route

on the 7th floor is parallel to the

route that you currently take on

the ground floor.

This new route also passes

through a treatment area

specializing in women’s care.

Nursing personnel on this floor

can assist with any emergency you

may encounter while transporting

the patient to Labor & Delivery via

the 7th floor.

If you are unsure how to correctly access Labor & Delivery via this new route, please request an escort when you arrive

in the Emergency Department. If you have any questions, please contact Deputy Director Kevin Staley at

kevins@medic911.com.

Changes in Transport from Presbyterian ED to Labor and Delivery

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Please be advised of the

upcoming dates and times

for the November

InService Makeup sessions.

Thursday,

December 6th

1200—1600

Friday,

December 7th

0800—1200

Please contact Education

Assistant Elisabeth Mitchell

at ext. 6132 or via e-mail at elisabethm@medic911.com if

you have any questions about the upcoming November

InService makeup sessions.

Thank you.

The following information comes as a reminder to employees about the Uniform Requisition (aka

Uniform Request) process. The Special Operations Technicians department is in charge of

facilitating all Medic uniform requests. The department is normally available seven days a week from

0600 to 2200. Please be sure to be mindful of the important key points below:

Anderson’s Uniforms is Medic’s current uniform vendor.

The Uniform Requisition Form must be completed in order to process uniform requests.

Forms are available in the lobby of Building 2 and through your supervisor. Completed forms

should be placed in the drop box at Building 2 or routed to the Special Operations Technicians via inter-office mail.

Anderson’s will deliver all uniforms to Special Operations. Once your order is received it will be checked to ensure it is

correct. You will receive an email when your order is ready to be picked up.

All orders will be picked up from Building 2. Uniforms will no longer be available for pick up at Anderson’s Uniforms.

Please call the Special Operations desk at 704.943.6232 to make pick arrangements of your order.

Footwear from Anderson’s Uniforms will be requested when your requisition form is received. Orders for footwear

from Galls or any other vendor will be placed on the 15th of each month.

Questions about uniforms can be sent to uniforms@medic911.com.

If you have any questions about the uniform requisition change, please contact Michael Stanford at 704.943.6230 or

michaels@medic911.com.

Uniform Requisition Reminder

Attention

Employees:

A new job

opportunity has been

posted for the

position of Education

Quality Specialist

(EQS).

To learn more about

the EQS role and

position requirements, please view the posting located on

the bulletin board outside of the Human Resources

Department, the board inside CMED or on the board

located outside of the break room.

If you are interested in applying for the EQS position, please

follow the application instructions and contact Brittany

Murray in the HR Department at jobs@medic911.com.

EQS Position November InService Makeup

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Over the past few years, Medic has begun to understand that

teamwork is indispensable in creating an excellent patient

experience.

As covered in November’s InService, please take some time to

review the essential elements of a good TEAM and the direct

correlation teamwork has with the overall quality of care

(patient satisfaction) scores.

If you have any questions regarding Teamwork or other

concepts reviewed by the Patient Satisfaction Team (i.e.

AIDET), please contact your immediate supervisor.

Understanding Teamwork

Love the game of hockey?

Then, tryout for

the 2013 Salute to

Heroes Team! We

are

seeking employees

who want to tryout for this year’s

Salute to Heroes Medic/CFD hockey team. The 2013

Salute to Heroes game will be held on Sunday, April 7th.

at the Time Warner Cable Arena.

Employees interested in tryouts should contact Tom

Salute to Heroes Tryouts

Medic will once again be

sponsoring a Salvation

Army Angel Tree this year.

The Angel Tree offers the

chance to give gifts to less

fortunate children who may

otherwise have nothing

during the holiday season.

Angels are available for pick up in the Bay Area near

Logistics. Please make sure all gifts are under the tree by

Monday, December 10th.

Thank you in advance for your generosity!

Salvation Army Angel Tree

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Please be sure to mark your calendars for next Tuesday, December 4th and

next Wednesday, December 5th, 2012.

Employees receiving a Service Award this year are encouraged to come and be

recognized! This year’s event will be hosted at Post 100 in the Medical Services

Conference Room 1 and Medic Auditorium on December 4th (A-Shift

Employees) and December 5th (B-shift Employees). Employees from other

shifts are encouraged to attend the best date that fits your schedule.

The evening will begin with a reception starting at 5:30 pm, promptly followed by the recognition ceremony at 6:30 pm.

Honored employees are allowed to bring up to two guests to join in on the festivities!

Please visit www.medic911.com/employee_rsvp to RSVP for this year’s Medic Service Awards Ceremony.

Below are the list of employees to be honored this year. Please contact Jackie Manley at ext. 6085 if you have any

questions. Congratulations!

2012 Service Awards

2012 Service Awards Recipients

Ray Kirby—25 yrs. Mark Hayes—15 yrs. Ronisha Carr—5 yrs. Luis Barrera—5 yrs.

Todd Moore—25 yrs. Bruce Mills—15 yrs. Kara Gilroy—5 yrs. Keisha Boyer—5 yrs.

Cyndi Griffin—25 yrs. Joe Penner—15 yrs. Katie Henderson—5 yrs. Anne Carter—5 yrs.

Jim Lockard—25 yrs. Shelly Forward—15 yrs. John Ryan—5 yrs. Dusty Kiser—5 yrs.

Jeff Glenn—20 yrs. Jason Crump—15 yrs. Derek Scott—5 yrs. Tiffany Nash—5 yrs.

Kenny Phillips—20 yrs. Steve Lennartz—10 yrs. Nina Bost—5 yrs. Robert Owens—5 yrs.

Dan Baltimore—20 yrs. Susan Pollich—10 yrs. Robert Graf—5 yrs. Brett Testerman—5 yrs.

Mike Moore—15 yrs. Jim Manning—10 yrs. Charles Gunter—5 yrs. Andrew Williams—5 yrs.

Heather Clay—15 yrs. Johnathon Bobbitt—10 yrs. Milan Merges—5 yrs. Heidi Wozniak—5 yrs.

Michael Stanford—15 yrs. Tonya Whitesides—10 yrs. Justin Rowe—5 yrs. Jay Black—5 yrs.

Chance Osborne—15 yrs. Missy Caldwell—5 yrs. Vincent Thompson—5 yrs. J. Conroy—5 yrs.

David Bailey—15 yrs. Reza Jarrahizadeh—5 yrs. Danielle Walcott—5 yrs. Valencia Dantzler—5 yrs.

Brad Howell—15 yrs. Shawn Kersey—5 yrs. Chris Zornrow—5 yrs. Chris Pinto—5 yrs.

Alan White—15 yrs. Amanda Mackey—5 yrs. Kristi Rhinehart—5 yrs. Nichole Washington—5 yrs.

John Hunt—15 yrs. Adamo Riascos—5 yrs. Jake Lowe—5 yrs. Carol Toms—5 yrs.

Tom Porcelli—15 yrs. Cliff Tavares—5 yrs. Lakissha Steele—5 yrs.

Michael Rider—15 yrs. William Walton—5 yrs. Kim Krakower—5 yrs.

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Required Employee

Attendance

Kariena Bernesser,

Alexis Perkel,

Gene Starnes,

Jason Jeffares,

Chris Stephens,

John Crunk, Dustin Jett,

Derek Gray, Sarah

Morris, Nicole Tyson,

Brad Howell,

Mike Stratton,

Marcus Lee,

Ben Astrike, Sam Jones,

Daniel Geis,

Drew Smith,

Angela Cunha,

Chris Kraetz,

Brian Smith,

Pamela Wykle,

Mike Carter,

Melaine Varnadore,

Eric Morrison, Jacob Brod, Jackie Manley and

Annette MacConnell.

**Please Note: If your Annual Performance Review was in November and you did not attend

a November class you must contact Amy Johnson and attend a December class.**

Information Updates:

The duration of the Medic Safety & Compliance Training sessions is 2 ½ hours

Attendees will be paid for the total time spent in class and each employee with an Annual

Performance Review in that month must attend one of the available Compliance

Training Sessions

Compliance sessions are held next to the Medic Fitness Center, please contact Amy Johnson

December Corporate Compliance

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Visit Us on the Web!

www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road

Charlotte, NC 28269

Tel: 704-943-6000

Fax: 704-943-6001

In-Service

Training

Medic Events

Holidays

Recertification Testing

Nov/Dec 2012 Sun Mon Tue Wed Thu Fri Sat

25 B

26 A

27 A

Full Shift Bid

Begins

28 B

Full Shift Bid

29 B

HRA Results

On-site Review

1200—1700

30 A

HRA Results On-site Review

1200—1700

1 A

2 A 3 B

4 B

5 A

Corporate Compliance

0800—1100

6 A

November Makeup InService

1200—1600

7 B

November Makeup InService

0800—1200

8 B

Corporate Compliance

0800—1100

9 B

10 A

Angel Tree Submission Deadline

11 A

12 B

13 B

14A

15A

16 A 17 B

Corporate Compliance

1600—1900

18 B

19 A

20 A

21 B

22 B

23 B

30 A

24 A

31 B

25 A

26 B 27 B 28 A 29 A

2012 Training Schedule

Dec Corporate Compliance Trainings

Wednesday, December 5th

0800—1100

Saturday, December 8th

0800—1100

Monday, December 17th

1600—1900

PRE-REGISTRATION IS MANDATORY FOR ALL AHA CLASSES HELD AT CPCC.

Important Notes about 2012 AHA

Refresher Classes at CPCC

All classes will be held at CPCC’s

CENTRAL CAMPUS in the BELK

Building.

Actual classroom number will be given at

time of pre-registration

A minimum of 10 students is required for

each class.