1

This Week:

New Draw Up

Needles 2

Shift Bid

Information 3

Understanding

Teamwork 4

October

Commendations 5

2012 Service

Awards 6

November

Corporate

Compliance

7

Training Schedule 8

Medic Calendar 8

News From The Front Line November 19, 2012

The MEDIC Dispatch

Mecklenburg

EMS

Agency

Dates to

Remember:

November 19th

Scope of Practice

November 20th

Corporate

Compliance

1600—1900

November 22nd

Employee Survey

Deadline

Electronic Employee Survey

The Employee Survey period is

NOW OPEN.

As a reminder to all employees, half

the Agency has received the

electronic Employee Survey via their

Medic Email account. Please check

your email to see if you have received

an email correspondence from John

Sadlemyer. Again, only half the Agency

received this email.

As a reminder, you can take the

Employee Survey from any computer,

anywhere. You do not need to access

a Medic computer at Post 100, you

can simply take the survey from your

personal computer. The survey will

only take 5 minutes to complete and

it is COMPLETELY

ANONYMOUS.

The last day to take the

Employee Survey is THIS

Thursday, November

22nd.

Your feedback is extremely important, it will help shape future improvements at Medic.

We thank those who have already taken the time to complete the survey. Make sure your

voice is heard! Employees who did not receive a survey this month will receive the survey in

February. A communication will be sent in February as a reminder.

Again, thank you for taking the time to take the Employee Survey. If you have any questions,

please contact Deputy Director Jeff Keith at jeffk@medic911.com.

2

Effective TODAY, November 19th the Logistics Department will change the current draw up needle used for

medications to a new draw up needle that will provide field crews with a safety cover.

The images below include the proper method for engaging the safety device. Video instructions on how to use the new

needles can be accessed using the link below or on the Extranet homepage under the Operations section:

http://www.bd.com/hypodermic/products/safety_needles.asp

If you have any questions about the new draw-up needles, please contact Claudia Tetenbaum at 704.943.6100.

New Draw Up Needles

3

The shifts included in this year’s Shift Bid are now available online. You can view the list

by visiting the Scheduling Department’s homepage – www.medic911.com/

schedulingdepartment.

The list of shifts, buddy bid and required shift bid forms are available in the Crew

Lounge. Employees who do not have access to the information should contact Bryan

Runyan via email at bryanr@medic911.com.

The shift bid will begin at 08:00 on Tuesday, November 27th and extend into

Wednesday, November 28th. The employee(s) with the highest ranking score will

begin at 08:00 each day. The bidding process will continue until everyone has had a

chance to bid. Each employee will be contacted by Scheduling at their approximate appointment time. You must enter your

contact number on the bid form.

For more information regarding the Shift Bid process, please visit the Scheduling Department’s homepage –

www.medic911.com/schedulingdepartment.

For questions regarding the Shift Bid, please contact Bryan Runyan at bryanr@medic911.com.

Shift Bid Information

With the end

of 2012 quickly

approaching,

Medic would

like to remind

all employees

to spend your

remaining

money in your

flexible spending account (FSA) by December 31st, 2012.

Your date-of-service for medical procedures must be

completed by December 31st to qualify as well as any point-

of-sale purchase such as prescriptions, over-the counter

items/meds, medical equipment, etc. It is ok to pay a bill

after December 31st, 2012 with your FSA card, but the

services must be before December 31st.

Please contact a member of the HR Department if your

have any questions about your FSA account and/or FSA

benefits card.

Don’t Forget to Spend Your FSA

Want to review your Health Risk Assessment (HRA)

results from last month’s Health & Benefits Fair?

CHS Health Counselors will be on-site Thursday,

November 29th and Friday, November 30th from

12:00 pm—5:00 pm in the Bay Area to help review and

interpret the results from your HRA

Anyone with questions about their individual HRA results is

encouraged to meet with the CHS Health Counselors,

contact your primary care physician or see Nurse Claudia.

Thank you.

HRA Results

4

Over the past few years, Medic has begun to understand that

teamwork is indispensable in creating an excellent patient

experience.

As covered in November’s InService, please take some time to

review the essential elements of a good TEAM and the direct

correlation teamwork has with the overall quality of care

(patient satisfaction) scores.

If you have any questions regarding Teamwork or other

concepts reviewed by the Patient Satisfaction Team (i.e.

AIDET), please contact your immediate supervisor.

Understanding Teamwork

A group of Girl Scouts from Charlotte got the chance to learn about

Medic and some basic first aid during a visit to the Agency last

Wednesday, November 14th.

The group of seven girls spent several hours touring the Agency. They

got to learn about CMED’s role within the Agency and EMT-B Dale

Cordice gave them a firsthand look at an ambulance. The girls were

able to ask lots of questions about the Agency and what to expect if

they ever had to be treated by Medic.

After the tour, Cordice showed them basic first aid techniques

including how to splint a limb, how to stop a bleeding wound and how

to make a sling. The girls will earn a First Aid Merit Badge.

If you are interested in helping with community outreach events,

please contact Katie Rutland at katier@medic911.com.

Scouts Learn About Medic

5

Congratulations to the following employees who received a commendation in the month of October.

October Commendations

Daniel Baffaro (2) Ralph Giuliano Mike Miller (2) Matthew Stegall (3)

Jeff Bailey Noah Godbey Buck Morgan Richard Steinbroner

Jason Barr (2) Matthew Godec (2) Johnathan Morgan Tory Stokes

Terran Berry Mali Green Robert Owens Mike Stratton

Lukas Biebinger (2) Bryan Hancock Ethan Parker Jennifer Strout

Scott Blair Rebekah Hart-O’Sullivan Mark Peck Jeff Thompson

Jeffrey Boyles Marie Hildreth Brandy Pender Barry Thornton

Angela Breeden-Alvarez Elizabeth Hill (2) Anne Pentland (3) Andy Tinson

Steven Bridges David Hodnett Alexis Perkel Michael Towery

Amanda Burdette Nicolette Hodnett Beth Pethel (2) Greg Truesdell (2)

Michelle Caldwell Brad Howell Chris Pinto Adam Walker

Andrew Chamblin Tim Ireland Susan Pollich Matthew West

Harley Conrad Doug Kennerly Asa Rhinehart James Wilkinson

Cheryl Eudy Margaret Kingsley Brandis Ridenhour Travis Williams

Miguel Flechas Lance Lee Stephen Robinette Colby Willison

Kelly Flynn Megan Lee Kyle Sheehan Wilson Woods

Jennifer Frixen Malcolm Leirmoe (2) Andrew Smith

Robin Geck Courtenay Martinsen Chris Somerset

Daniel Geis Gabe McGaha Ben Specht (2)

6

The 2012 Service Award Dates have been announced! Please be sure to mark

your calendars for Tuesday, December 4th and Wednesday, December 5th,

2012.

Employees receiving a Service Award this year are encouraged to come and be

recognized! This year’s event will be hosted at Post 100 in the Medical Services

Conference Room 1 and Medic Auditorium on December 4th (A-Shift

Employees) and December 5th (B-shift Employees). Employees from other

shifts are encouraged to attend the best date that fits your schedule.

The evening will begin with a reception starting at 5:30 pm, promptly followed by the recognition ceremony at 6:30 pm.

Honored employees are allowed to bring up to two guests to join in on the festivities!

Please visit www.medic911.com/employee_rsvp to RSVP for this year’s Medic Service Awards Ceremony.

Below are the list of employees to be honored this year. Please contact Jackie Manley at ext. 6085 if you have any

questions. Congratulations!

2012 Service Awards

2012 Service Awards Recipients

Ray Kirby—25 yrs. Mark Hayes—15 yrs. Ronisha Carr—5 yrs. Luis Barrera—5 yrs.

Todd Moore—25 yrs. Bruce Mills—15 yrs. Kara Gilroy—5 yrs. Keisha Boyer—5 yrs.

Cyndi Griffin—25 yrs. Joe Penner—15 yrs. Katie Henderson—5 yrs. Anne Carter—5 yrs.

Jim Lockard—25 yrs. Shelly Forward—15 yrs. John Ryan—5 yrs. Dusty Kiser—5 yrs.

Jeff Glenn—20 yrs. Jason Crump—15 yrs. Derek Scott—5 yrs. Tiffany Nash—5 yrs.

Kenny Phillips—20 yrs. Steve Lennartz—10 yrs. Nina Bost—5 yrs. Robert Owens—5 yrs.

Dan Baltimore—20 yrs. Susan Pollich—10 yrs. Robert Graf—5 yrs. Brett Testerman—5 yrs.

Mike Moore—15 yrs. Jim Manning—10 yrs. Charles Gunter—5 yrs. Andrew Williams—5 yrs.

Heather Clay—15 yrs. Johnathon Bobbitt—10 yrs. Milan Merges—5 yrs. Heidi Wozniak—5 yrs.

Michael Stanford—15 yrs. Tonya Whitesides—10 yrs. Justin Rowe—5 yrs. Jay Black—5 yrs.

Chance Osborne—15 yrs. Missy Caldwell—5 yrs. Vincent Thompson—5 yrs. J. Conroy—5 yrs.

David Bailey—15 yrs. Reza Jarrahizadeh—5 yrs. Danielle Walcott—5 yrs. Valencia Dantzler—5 yrs.

Brad Howell—15 yrs. Shawn Kersey—5 yrs. Chris Zornrow—5 yrs. Chris Pinto—5 yrs.

Alan White—15 yrs. Amanda Mackey—5 yrs. Kristi Rhinehart—5 yrs. Nichole Washington—5 yrs.

John Hunt—15 yrs. Adamo Riascos—5 yrs. Jake Lowe—5 yrs. Carol Toms—5 yrs.

Tom Porcelli—15 yrs. Cliff Tavares—5 yrs. Lakissha Steele—5 yrs.

Michael Rider—15 yrs. William Walton—5 yrs. Kim Krakower—5 yrs.

7

Required Employee Attendance

Shane Anaya, David Bailey,

Terry Bell, Andy Berger,

Larry Billotto,

Alana Blankenship,

Rebecca Boyce, Shaina Britt,

Gordon Brown,

Patricia Whaples,

Anissa Clayton,

Marie Hildreth, Robin Geck,

Julio Gonzalez, Samuel

Hord, Arron Liptak,

Jeremy Murphy,

Matthew Needs, Shay Parks,

Kim Parlier, Brandy Pender,

Lloyd Peugh, Mike Sherriff,

Sherri Steele, Carol Toms,

Kristin Young.

**Please Note: If your Annual Performance Review was in October and you did not attend a

October class you must contact Amy Johnson and attend a November class.**

Information Updates:

The duration of the Medic Safety & Compliance Training sessions is 2 ½ hours

Attendees will be paid for the total time spent in class and each employee with an Annual

Performance Review in that month must attend one of the available Compliance

Training Sessions

Compliance sessions are held next to the Medic Fitness Center, please contact Amy Johnson

at amyj@medic911.com for directions.

November Corporate Compliance

8

Visit Us on the Web!

www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road

Charlotte, NC 28269

Tel: 704-943-6000

Fax: 704-943-6001

In-Service

Training

Medic Events

Holidays

Recertification Testing

November 2012 Sun Mon Tue Wed Thu Fri Sat

1 B 2 A

Open Enrollment Ends

3 A

4 A 5 B

Give Your Way Campaign Begins

October Makeup InService

1200—1600

6 B

November InService

1800—2200

7 A

8 A

October Makeup

InService

0800—1200

November InService

1200—1600

9 B

November InService

0800—1200

10 B

11 B

12 A

Corporate Compliance

1030—1330

November InService

0800—1200

1800—2200

13 A

14 B

Corporate Compliance

1600—1900

November InService

1800—2200

15 B

Scope of Practice

Testing

November InService

1830—2230

16A

Scope of Practice

Testing

Give Your Way Campaign Ends

17 A

Corporate Compliance

1000—1300

18 A 19 B

Scope of Practice

Testing

20 B

Corporate Compliance

1600—1900

21 A

22 A

Employee Survey Deadline

23 B

24 B

25 B

26 A

27 A

28 B 29 B 30 A

2012 Training Schedule

Nov Corporate Compliance Trainings

Tuesday, November 20th

1600—1900

PRE-REGISTRATION IS MANDATORY FOR ALL AHA CLASSES HELD AT CPCC.

Important Notes about 2012 AHA

Refresher Classes at CPCC

All classes will be held at CPCC’s

CENTRAL CAMPUS in the BELK

Building.

Actual classroom number will be given at

time of pre-registration

A minimum of 10 students is required for

each class.