1

This Week:

Mandatory

Attendance: April

InService

2

2013 Stars of Life

Trip 3

Vehicle Security

Clarification 4

Scholarship

Application Due

This Week

5

Salute to Heroes

Game Tickets 6

April

Corporate

Compliance

7

Training Schedule 8

Medic Calendar 8

News From The Front Line March 25, 2013

The MEDIC Dispatch

Mecklenburg

EMS

Agency

Dates to

Remember:

March 26th

Burnette/Nobles

Safety Award

Submission Deadline

March 28th

Corporate

Compliance

1400—1700

March 29th

Good Friday

Medic Offices

Closed

Performance Pay Update

Congratulations!

I am pleased to announce that our current Performance Pay tracking period has now

been finalized and

results meet or exceed ALL performance targets!

Thank you for your hard work and dedication to our patients, the community we

serve, and this Agency.

The performance pay will be paid on the Friday, April 5th payroll.

Again, congratulations – it’s well deserved!

Joe Penner

2

Effective Immediately

All Agency Philips MRx cardiac monitors have been assigned to specific units.

With this in mind, there are a few changes in the process and its management as related to how we operate and manage

cardiac monitors. In order to assure we have complete accountability for all monitors and their locations, monitors can

no longer be interchanged between units. All monitors have been relabeled with a specific number that aligns with the

unit it is assigned. If at any time there is a need to change out monitors, a new monitor must be retrieved from an OST in

Logistics and signed for accordingly.

Several monitors have been placed on reserve in Logistics if needed. These reserve monitors are labeled as 063 - 070 in

case you run across one that doesn’t match the unit it’s on.

If you have questions, please contact Operations Manager Bryan Edwards via email at bryane@medic911.com or Education

& Quality Specialist Steve Vandeventer at stevenv@medic911.com.

New Cardiac Monitor Resource Process

An email was recently circulated calling for all Medic

employees to register for an upcoming session of April

InService. The focus of April InService will be Diversity

Training.

Please note that attendance of an April InService

session is mandatory for all Medic employees.

Important Points

April InService will run from Monday, April 1st

through Thursday, April 25th

Employees must register for their preferred

session through the Learning Management

System (LMS) no later than Tuesday, April

23rd

InService sessions are limited to 40 participants

and will be secured on a first come, first serve

basis through LMS registration

Failure to register and attend an April InService session will be documented as non-compliance

To register for an April InService session, please visit the Scrolling News Section of the Extranet and click on Logging

into the Learning Management System.

Please contact Education Assistant Elisabeth Mitchell at elisabethm@medic911.com if you have any questions.

Mandatory Attendance: April InService

3

The American Ambulance Association’s annual Stars of Life

Conference was held in Washington DC last week— and

three of Medic’s most outstanding employees were honored

for their hard work and dedication.

Operations Supervisor Tony Pattillo, Clinical Educator Steve

Vandeventer and Human Resources Generalist Jackie Manley

were nominated by their peers for this honor. Their names

were chosen by the Employee Recognition Committee and

the Lead Team from more than a dozen nominations.

The group traveled to Washington DC for four days where

they participated in an awards ceremony, toured parts of the

city and had the opportunity to be introduced to NC

Senator Richard Burr.

The Stars of Life Award is a top national honor.

Please join Medic in congratulating these three outstanding

employees on their wonderful career accomplishment.

Medic’s Stars of Life Honored

Medic would like to congratulate the newest probationary members of

Mecklenburg EMS Agency’s Tactical Medic team. Pictured from left to

right, Paramedic Crew Chiefs Malcolm Leirmoe, Allison Brinzey, Gabe

McGaha and Luis Barrera completed three very strenuous assessment

phases.

The assessment included a physical fitness component, a mental and

physical assessment, and a panel interview.

The candidates must now complete a Tactical Emergency Medical

Support Program, Tactical Combat Casualty Care & High Threat

Extraction Course and NC Basic SWAT School.

The team provides pre-hospital care and operational rescue to the sick

and injured in support of Special Weapons and Tactics (SWAT) team

during deployment and training. These four new members will join the

current six members of Medic’s Tactical Medic team.

Congratulations – New Tactical Medic Team Members

Above: Medic Executive Director

Joe Penner, Operations

Supervisor Tony Pattillo, Clinical

Educator Steve Vandeventer,

Human Resources Generalist

Jackie Manley and Deputy

Director, Administration, Jeff

Keith attend the Stars of Life

Awards Ceremony. Right: Pattillo,

Manley and Vandeventer pose in

front of the US Capitol Building

in Washington DC.

4

IMPORTANT:

Correction

Regarding

Ambulance

Security

Last week an

article was

printed in the Dispatch regarding ambulance security. We

inadvertently cited a 2003 policy that mandated vehicles be

turned off and locked while a crew is on scene and the

vehicle is out of sight. This was a mistake. Crews are

allowed to leave the ambulance running while on scene,

ensuring the vehicle is in the best operational condition

possible when the crew returns with a patient. We

apologize for the misprint. Thank you.

Vehicle Security Clarification

Learning and Development has been working diligently over

the past few months to make corrections and apply updates

to the patient care protocols. Protocols located on the

Medic Extranet have been replaced with the most current

version which contains all of the previously released

updates and amendments as communicated by Dr.

Swanson.

It is imperative that each employee update their

electronic copy of the protocols with this new

release. If you have previously downloaded the patient

care protocols to your computer or mobile device, please

visit the Medic Extranet to obtain the most current version.

As the patient care protocols are an ever-evolving

document, please be on the lookout for future updates.

Any new changes will be communicated via email as they

have previously so that you may update your personal hard

copy immediately. We will then communicate the need to

update your electric copies as those updates are applied to

the Extranet.

For questions, please contact a member of Learning and

Development.

Extranet Protocols

Employees are

reminded that

ePro scheduler

notifications

can come in the

form of email,

text message or

both. If you

would prefer to

add your

personal email

address and/or cell phone number for text messages, please

do so by logging onto ePro and visiting the green

Notification Preference link on the left side of the screen.

Please note - standard text messaging rates may apply.

ePro Scheduler Notifications

Starting with the month of April, Medical Services will

dedicate four days out of every month for Scope of

Practice testing. Scope of Practice testing should be

completed within 90-days from your expiration date in

order to meet the North Carolina Office of EMS standards.

Completing the Scope of Practice within this timeframe will

provide Medic employees with the opportunity to test up

to two months before your expiration date. Below are the

April through August dates for Scope of Practice Testing at

Medic:

April 17th, 19th, 22nd, 23rd

May 15th, 17th, 21st, 22nd

June 12th, 14th, 17th, 18th

July 17th, 19th, 22nd, 23rd

August 14th, 16th, 19th, 20th

Please contact Sam Barnes at ext. 6143 or via e-mail at

samb@medic911.com if you have any questions about the

new Scope of Practice testing schedule.

Scope of Practice Test Dates

5

Looking for a way to pay for school? Not sure how or where to go? The NC Association of Rescue and EMS offers three

types of financial assistance for its members in the pursuit of continuing education. The financial assistance offered does not

specify nor require a specific area of study.

Types of Available Financial Assistance

Type 1 – A total of 35 scholarships in the amount of $4,000 are awarded each year

to NC Association of Rescue and EMS members.

Type 2 - A total of 35 scholarships in the amount of $2,000 are awarded each year

to NC Association of Rescue and EMS members.

Type 3 - A total of 20 scholarships are awarded (10 scholarships in the amount of $4,000

and 10 scholarships in the amount of $2,000) specifically for eligible rescue squads and

EMS services members.

General Eligibility Requirements

Each eligible member or child of member can ONLY apply for ONE scholarship per year. Multiple applications

will not be accepted.

All scholarship applications must be submitted online at http://ncarems.org/scholarships.php including the

Scholarship Application Due This Week!

Important Dates

January 1st:

2013 scholarship applications

posted to ncarems.org

March 30th:

Scholarship application deadline

May 15th:

Scholarship recipients announced

Congratulations to EMT-B Brandon Voss on his recent

move to the QI department as the newest QI Analyst.

Brandon has been with Medic for a little more than a year,

and is excited to have the opportunity to contribute to the

Agency in a very new way.

In his new role, Brandon will help the QI department with

data compilation and processing for various projects. The

QI department uses that data to help other departments

identify trends and areas for improvement. The end result

is that the departments within the Agency run more

efficiently.

Please join The Medic

Dispatch in

congratulating

Brandon Voss as the

latest addition to

Medic’s QI team!

Congratulations!

Medical Services is

currently working

to ensure that all

Medic Paramedics

and EMTs will meet

their mandatory and

optional continuing

education

components. We

are diligently looking

at different

possibilities to make certain all hours are met and everyone

has enough time to submit their applications prior to the

upcoming March 31st, 2013 deadline.

If your registration is not affiliated with Medic, please go to

www.nremt.org and request affiliation. It would help us

greatly to know who has a National Registry card.

Please be on the lookout for future communications &

updates.

NREMT Credentials

6

Congratulations to Medic

for placing 13th among

large employers

(companies with 500+

employees) at the third

annual Healthiest

Employers of Greater

Charlotte Award by the

Charlotte Business Journal!

On Friday, March 15th, The Charlotte Business Journal

recognized businesses from across the Charlotte metro

area who have demonstrated outstanding health and

wellness programs for their employees.

Examples of Medic’s commitment to employee health and

wellness are the recent renovations to the Employee Break

Room, the establishment of our Medic Fitness Center as

well as the incentives connected to Medic’s Annual Health

& Benefits Fair.

Medic encourages all employees to continue taking the

steps necessary to be healthy, live well and retire strong.

Healthiest Employer Award Finalist

Be sure to mark your calendars

and join us for the 8th annual

Salute to Heroes game on

Sunday, April 7th at Time

Warner Cable Arena.

The cost of game tickets are $10

or $20, depending on seating.

You get two games for the price

of one! First, there is the

Charlotte Checkers game. During the Checkers game,

there will be several special activities in place to honor and

recognize our outstanding employees.

The second game is where we take to the ice!

Come support Medic and the Charlotte Fire Department as

they prepare to reclaim their championship title against

the Charlotte-Mecklenburg Police Department (CMPD) and

the Mecklenburg County Sheriff’s Office.

To purchase your Salute to Heroes tickets, please contact

Katie Rutland at katier@medic911.com or Nikkie Perry at

nikkiep@medic911.com in the PR department.

Salute to Heroes Game Tickets

Submit your nominations today for the 2013 Burnette/Nobles Safety Award!

What is the Burnette/Nobles Safety Award?

The Burnette/Nobles Safety Award was established by the Charlotte Association of Insurance

Professionals to honor CMPD officers, John Burnette and Andy Nobles who were killed in the

line of duty in 1993. The award recognizes police officers, firefighters and EMS personnel who

have continuously made a positive impact in their community. Medic will send the selected 2013

Burnette/Nobles Safety Award recipient to the annual awards banquet in May.

Ideal Nominee

A Medic employee who actively works to improve his or her community and seeks out and promotes positive change

within the Agency.

Nomination Process

Log onto the Extranet and click the 2013 Burnette-Nobles Safety Award Nomination in the Scrolling News Section

Complete the requested information & click the submit button

Your Nomination Submission is Complete!

Nominations must be received no later than 5:00 pm on Tuesday, March 26th in order to be considered!

Burnette/Nobles Safety Award—Nominations Due Tomorrow

7

Required Employee

Attendance

Kristi Beaver, Terran Berry,

Johnathon Bobbitt,

Allison Brinzey,

Amanda Burdette,

Heather Clay,

Harley Conrad,

Laura Dellinger,

Ute Dorflinger,

Dusty Edwards,

Jacob Ellison,

Matthew Godec,

Rebecca Hamilton,

Mark Hayes, Shannon Helms,

David Hewitt, Matt Johnson,

LaVar Lee, Steve Lennartz, Vashti Lynch, Jim Manning, Kim Marlowe, Mike Moore, Thomas Nagel,

Lester Oliva, Sam Pendlay, Katie Phillips, Susan Pollich, Robert Ramsey, Chris Scata-Penny, Ryan

Schott, Derek Scott, Ashley Smith, Misty Swaringen, Leigh Taibe, Heather Teague, David Toney,

Maureen Townes, Andrew Tucker, John Wagner, Sarah Walsh, Tonya Whitesides, Andy Williams,

Teresa Womble, Andrew Wooten and Adrian Wright.

**Please Note: If your Annual Performance Review was in March and you did not attend a

March class you must contact Amy Johnson and attend an April class.**

Information Updates:

The duration of the Medic Safety & Compliance Training sessions is 2 ½ hours.

Attendees will be paid for the total time spent in class and each employee with an Annual

Performance Review in that month must attend one of the available Compliance

Training Sessions.

Compliance sessions are held next to the Medic Fitness Center, please contact Amy Johnson

at amyj@medic911.com for directions.

April Corporate Compliance Training Sessions

8

Visit Us on the Web!

www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road

Charlotte, NC 28269

Tel: 704-943-6000

Fax: 704-943-6001

In-Service

Training

Medic Events

Holidays

Recertification Testing

March 2013

2013 Training Schedule

March Corporate Compliance Trainings

Thursday, March 28th

1400—1700

April Corporate Compliance Trainings

Saturday, April 6th

1000—1300

Tuesday, April 9th

0800—1100

Thursday, April 18th

1300—1600

Tuesday, April 23rd

1300—1600

Scope of Practice Test Dates

April 17th, 19th, 22nd, 23rd

May 15th, 17th, 21st, 22nd

June 12th, 14th, 17th, 18th

July 17th, 19th, 22nd, 23rd

August 14th, 16th, 19th, 20th

Sun Mon Tue Wed Thu Fri Sat

1 B 2 B

3 B 4 A

5 A

6 B

Corporate

Compliance

0800—1100

7 B

8 A

9 A

Corporate

Compliance

1000—1300

10 A

11 B

12 B

Corporate

Compliance

1300—1600

13 A

14 A

15 B

16 B

17 B 18 A

19 A

20 B

FISDAP Testing

0900, 1300 & 1800

21 B

22 A

23 A

24 A

25 B

26 B

Burnette-Nobles

Safety Award

Nomination

Deadline

27 A

28 A

Corporate

Compliance

1400—1700

29 B

Medic Offices

Closed

Good Friday

30 A