1

This Week:

From the Desk of

Joe Penner 2

Save the Date: 2012

Medic Health &

Benefits Fair

3

September

Birthdays 4

Crew Chief/BLS

Team Lead Classes 5

CMC Union

Construction Alert 6

September

Corporate

Compliance

Sessions

7

Training Schedule 8

Medic Calendar 8

News From The Front Line September 10, 2012

The MEDIC Dispatch

Mecklenburg

EMS

Agency

Dates to

Remember:

September 11th

Corporate Compliance

1600—1900

September 15th

Corporate Compliance

1000—1300

Hospital Matching

Medic’s commitment to the delivery of excellent patient care begins from the time a call for

help is placed all the way through the billing process.

In addition to AIDET, another way to help in the delivery of excellent patient care is

through the process called Hospital Matching. Hospital Matching is the standard

electronic exchange of patient information between medical applications.

Currently, Medic can receive demographic and insurance information from any Carolinas

HealthCare System (CHS) or Presbyterian/Novant Health owned hospital.

Hospital Matching occurs through the collection of several important pieces of information

including:

Hospital Account Number

Patient Name

Date of Birth

Social Security Number

Date of Transport/Admission

Hospital Destination

While providing excellent patient care, the overall experience can become tainted if our

patients are billed incorrectly due to inaccurate information. Below are a few transport tips

to help ensure that the Medic experience remains positive for our patients:

Be sure to obtain the hospital account number for each transport

Remove the old hospital account number from Siren when using the lookup feature &

replace it with the new account number for that transport

For Hospital-to-Hospital Transports, please record the hospital account number from

the receiving facility

If the patient’s name is unknown and a trauma pack is used by the hospital, use the

trauma pack name instead of Joe Doe

If the hospital account number cannot be obtained, please be sure to collect an accurate

patient name, date of birth and social security number

For more information or questions about the Hospital Matching process, please contact

Revenue Cycle Manager, Robie Wilcox at 704.943.6401 or via e-mail at

robiew@medic911.com.

2

I wanted to share some observations and thoughts that have come to light in and around the

Agency. By all accounts last week was remarkable.

I have witnessed many crews re-connecting with fellow employees they don’t normally get to

see due to their schedules this is certainly a welcome, albeit unexpected outcome of the

schedule adjustment.

Everyone is working hard and doing whatever needs to be done in order to make sure our

crews are in position to do their jobs.

Despite the required schedule changes to accommodate this week, attitudes and willingness to

accommodate has been outstanding.

The face-to-face vehicle exchange process has been successful.

We were faced with a substantial challenge given the sheer number of vehicles we need to have in the system.

Teams in logistics, operations and fleet have problems solved and built processes to make this work very smoothly.

What we are seeing this week is the very best of Medic – people who can be relied upon to show up when needed

most!

It’s important that we capture the “learnings” from this week and work out ways to build on them. If you have ideas on

how we can best do this – please share them with your Supervisor or drop me an email. There is no reason the best

lessons learned during DNC Week can’t find their way into our everyday operations.

Thanks again to all of you for your commitment to this event, to each other, and the community we serve.

From the Desk of Joe Penner

Thank you to everyone for a

successful week during the

DNC! Your performance was

stellar.

While it is still fresh in your

mind, please take a moment

to answer a few very brief

questions about the DNC:

That’s it!

Visit https://www.surveymonkey.com/s/DNCFeedback to

submit your feedback.

Let Us Know!

Beginning today at

9:00 am Hutchison-

McDonald will be

shut down

completely for

two weeks

between Crosspoint

Center Drive &

Statesville Road.

The rear portion of our building will have to be accessed

via Cindy Lane. Please also note that construction will

be VERY busy during the day right in front of Post

100.

Drivers should get in the correct lane well in advance and

constantly be on the lookout for vehicles merging into

adjacent travel lanes as they approach a work zone. Please

remain extra cautious and increase your following distance

while traveling through the work zone.

Hutchinson McDonald Rd Closure

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Be sure to bring your entire family to the 2012 Medic Health

& Benefits Fair!

The 2012 Medic Health & Benefits Fair is coming...are you

ready? Mark your calendars for Tuesday, October 23rd

and Wednesday, October 24th from 2:00—8:00 pm

for this fun-filled, family event as we encourage all our

Medic employees to be healthy, live well and retire strong.

Check back to the Medic Dispatch for more details!

Save the Date

When:

2012 Medic Health Fair

Tuesday, October 23rd and Wednesday, October 24th from 2:00—8:00 pm

Where:

In the Bay Area of the New Building Annex

Who:

FREE to Medic employees and any family members covered under CIGNA. Medic employees must

bring in their CIGNA Insurance Card. $25 for friends and family that are non-CIGNA members.

Can’t make it to this year’s Health Fair? You can still get your FREE flu shot at any place (e.g., Rite Aid, Target, Walgreens,

CVS and Harris Teeter) offering flu shots by simply presenting your CIGNA Insurance Card. You can also visit your primary

care physician and get your FREE flu shot with no co-pay. *Your flu shot must be the only reason for your doctor’s visit.*

Visit www.mycigna.com or contact Nurse Claudia at ext. 6100 or via e-mail at claudiat@medic911.com for more details.

FREE Flu Shots

PRIZES

TRICK-OR-TREATING

GAMES

HULAHOOPING

The impact of influenza

On average, more than 200,000 people are hospitalized

each year in the United States from complications related

to influenza.

Influenza, commonly known as the flu, is a contagious

disease of the respiratory tract (nose, throat and lungs) that

can lead to serious complications, such as pneumonia and

dehydration, and worsening of chronic conditions, such as

congestive heart failure, asthma or diabetes. Flu symptoms

may include fever, headaches, extreme tiredness, cough,

sore throat, nasal congestion and body aches.

The value of vaccination

The Centers for Disease Control and Prevention (CDC)

recommends getting a vaccination each fall as the best way

to prevent getting the flu. The flu vaccine is convenient,

inexpensive and highly effective. The prevention rate for

the flu vaccine is about 70 to 90 percent for healthy people

younger than 65.

Clearing up the confusion

Myth: I might catch the flu from the vaccine.

Fact: Flu vaccine injections are made from influenza viruses

that have been killed—a killed virus cannot give you the flu.

The Importance of Flu Vaccinations

4

Medic would like to extend special birthday wishes to the following employees celebrating a birthday in the month of

September!

September Birthdays

Tony Pattillo September 1 Adrian Wright September 13 Missy Caldwell September 21

Robie Wilcox September 1 Jennifer Frixen September 13 Donnell Wilson September 23

Tonya Whitesides September 3 Allison Brinzey September 14 Margaret

Kingsley

September 23

Laurie Feola September 4 Patricia Whaples September 14 Joe Penner September 24

Shelly Forward September 4 CJ Wright September 14 Robert Parker September 25

Monroe Hicks September 4 Angela Tart September 15 Heather Clay September 25

Robin Farrar September 5 Christy Iyoob September 15 Adam Bolinger September 26

Bryan Rucker September 6 Michael Schmidt September 15 Jeffrey Boyles September 26

Anne Carter September 7 Pamela Baskin September 17 Luis Barrera September 27

Tanaya Jones September 7 Katie Henderson September 17 Jonathan Wise September 29

Mike Durham September 8 Dustin Gerlach September 18 Charles Gunter September 29

Nicholas Sheets September 10 Melissa Garifo September 19 Heather Teague September 29

Tiffany Nash September 11 Ralph Giuliano September 19 Lee McGruder September 30

Andrew Nicoletti September 11 Daniel Hagemeyer September 19 Linda Hendley September 30

Jacob Brod September 11 Tom Porcelli September 20 John Hunt September 30

Christina Stauber September 12 Pen Lee September 21

Todd Childers September 12 Scott Wilson September 21

Kara Gilroy September 13 Rebecca Zamagni-

Mander

September 21

5

Effective immediately, Medic

Post 50 is closed and will

be closed for use for the next

three weeks for remodeling.

Crews are to utilize

Cornelius Fire Department as

an alternative posting location

or other locations as directed

by CMED.

Please direct any questions to Bryan Edwards at

bryane@medic911.com.

Post 50 Currently Closed

A Crew

Chief /BLS

Team Leader

class will be

held in

September.

Participation

is limited to

Paramedics who have been functioning in our system for a

minimum of four months and EMTs with a minimum of six

months experience in our systems. This will be a two day

class. Day one will consist of lecture and discussion. Day

two will consist of scenario based training. The first day of

class will be held on September 18th and 19th. The second

day of class will be held on September 25th and 26th. Please

attend the class on your days off.

To register, please sending an e-mail to both Eric Morrison

and Bob Francis and ericm@medic911.com and

bobf@medic911.com. For specific questions and/or

schedule concerns, please contact Bob Francis at

bobf@medic911.com.

Thank you.

Crew Chief/BLS Team Lead Classes

Recently, there have been

several questions regarding

the use of N 95 masks on

Medic patients while being

transported.

Please be advised that

patients have not been

medically cleared to wear

the N 95 mask. Patients can

only use the patient mask.

Please contact Nurse Claudia

at claudiat@medic911.com if

you have any questions about the N 95 or patient masks.

Questions about N 95 Masks

Come out and support Effie Ledbetter and raised awareness

for breast cancer as the Medics For Effie team walks or

runs in the Susan G. Komen Race for the Cure on

Saturday, October 6th.

Effie is an 12 year breast cancer survivor, retired Medic

employee and recent Distinguished Service Award winner.

Let’s make this the largest team we have had so far!

In the past, more than $4,000 was raised by Medic for the

Susan G. Komen Foundation. Below are the registration

instructions. Please contact Paramedic Crew Chief Beth

Pethel at emsmedic911@msn.com with any questions.

Step 1 http://www.komencharlotte.org/komen-race-for-the-cure/ Step 2 Click on "Register" on the left side of the page Step 3 Click on "Join An Existing Team" in the center of the page Step 4 Search for team by team name, business name or business type:

Team Name: Medics For Effie Business Name: Mecklenburg EMS Agency Business Type: Healthcare

Step 5 Enter all information and follow prompts

Medics For Effie Komen Team

6

Due to construction

on the campus of

CMC-Union,

Fincher Street,

between Sunset

Drive and one

entrance to the

helipad closest to

Sunset Drive will

be closed until Thanksgiving.

The road closure will impact access to the helipad from

Franklin Street and Sunset Drive as well as ambulances en

route to the Emergency Department that normally use

Fincher Street as a short-cut through the CMC-Union

campus to Dove Street.

Please be aware that the only access to the CMC-

Union Emergency Department Ambulance

Entrance or the Helipad will be via Dove Street from

Sunset Drive / Sutherland Avenue or from Highway

74.

CMC Union Construction Alert

The Comedy Zone at the NC Music Factory would like to extend the following free ticket offer to all

Medic employees.

FREE Comedy Nights

Wednesday, September 12th - Paul “Hoop” Hooper - Doors open at 7:00 pm/ Showtime at 8:00

pm

Tuesday, September 18th - Live Taping of Crazy Late w/ Johnny Millwater - Doors open at 7:30 pm/ Showtime at 8:30

pm

Wednesday, September 19th - Johnny Millwater & Will Mafori- Doors open at 7:00 pm/ Showtime at 8:00 pm

Wednesday, September 26th - Kenny Smith - Doors open at 7:00 pm/ Showtime at 8:00 pm

How to Pick Up Your FREE Comedy Nights Ticket(s)

Call 980.321.4702 or e-mail comedytracy@gmail.com at least 24 hours prior to the comedy show you wish to

attend with your name and the number of guests

Report to the Comedy Zone Box Office on the day of show and present your Driver’s License and Medic ID to

pickup your ticket(s)

Please contact Tracy Taylor, Box Office Manager at 980.321.4702 or e-mail comedytracy@gmail.com for questions about

the September FREE Comedy Nights series.

FREE Comedy Nights

Registration is open for

Medic’s next

Community CPR class!

Classes are open to

anyone in the

community who wishes

to become CPR

certified.

The next class is

Saturday, September 29th beginning at 8:00 a.m. at

Post 100. This class is a six-hour CPR/AED AHA

Heartsaver certification class.

The certification is valid for two years and the cost for the

course is $20. Registration is limited and can be found at

http://www.medic911.com/cpr_registration.

If you have questions about the August 25th Community

CPR Class, please contact Community Engagement

Coordinator Katie Rutland at ext. 6021 or via e-mail at

katier@medic911.com.

Community CPR Classes

7

Required

Employee

Attendance

Luis Barrera, Ryan

Baxter, Doug Bell, Keisha

Boyer, Steven Bridges,

Tom Burdette, Anne

Carter, Nicholas

Cogswell, Laurie Feola,

Ray Hanna, Russell

Harrell, Linda Hendley,

Tiffany Johnson, Morgan

Kettles, Dusty Kiser, Kim

Krakower, Lakisha Lee,

Rebecca Lee, Darrell

Love, Jake Lowe, Shelley

McAbee, Gabe McGaha,

Bruce Mills, Gary Moore,

Johnathan Morgan,

Thomas Muhammad,

Brittany Murray, Tiffany

Nash, Robert Owens, Kathy Paino, Mark Peck, Justin Pfund, Helen Reed, Megan Ruane, Katie Spitzmiller,

Michael Stanford, Christina Stauber, Lakissha Steele, Brett Testerman, Raymond Thoman, Steve

Vandeventer, Robie Wilcox, James Wilkinson, Andrew Williams, Colby Willison, Chad Wilson, Donnell

Wilson, Lisa Wilson, Ted Wise, Joan Wisham, Jesse Wolfram and Heidi Wozniak.

**Please Note: If your Annual Performance Review was in August and you did not attend a August

class you must contact Amy Johnson and attend an September class.**

Information Updates:

The duration of the Medic Safety & Compliance Training sessions is 2 ½ hours

Attendees will be paid for the total time spent in class and each employee with an Annual Performance

Review in that month must attend one of the available Compliance Training Sessions

Compliance sessions are held next to the Medic Fitness Center, please contact Amy Johnson at

amyj@medic911.com for directions.

September Compliance Training Sessions

8

Visit Us on the Web!

www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road

Charlotte, NC 28269

Tel: 704-943-6000

Fax: 704-943-6001

In-Service

Training

Medic Events

Holidays

Recertification Testing

September 2012 Sun Mon Tue Wed Thu Fri Sat

1 A

2 A 3 B 1 B

2 B 3 A

DNC

4 A

DNC

5 B

DNC

6 B

DNC

7 A

8 A

9 A

10 B

11 B

Corporate Compliance

1600—1900

12 A

13 A

14 B

15 B

Corporate Compliance

1000—1300

16 B 17 A

Corporate Compliance

1030—1330

18 A

Crew Chief/BLS Team Lead Class #1

19 B

Corporate Compliance

1030—1330

Crew Chief/BLS Team Lead Class #1

20 B

21 A

Corporate Compliance

0800—1100

22 A

23 A

24 B

25 B

Crew Chief/BLS Team Lead Class #2

26 A

Crew Chief/BLS Team Lead Class #2

27 A

28 B 29 B

Medic Community CPR Class

Starts at 0800

2012 Training Schedule

Sept Corporate Compliance Trainings

Tuesday, September 11th

1600—1900

Saturday, September 15th

1000—1300

Monday, September 17th

1030—1330

Wednesday, September 19th

1030—1330

Friday, September 21st

0800—1100

PRE-REGISTRATION IS MANDATORY FOR ALL AHA CLASSES HELD AT CPCC.

Important Notes about 2012 AHA

Refresher Classes at CPCC

All classes will be held at CPCC’s CENTRAL

CAMPUS in the BELK Building.

Actual classroom number will be given at time of pre-

registration

A minimum of 10 students is required for each class.