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E2-E3 CFA

Management

Transactional Analysis

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WELCOME

• This is a presentation for the E2-E3

Management Module for the Topic:

Transactional Analysis

• Eligibility: Those who have got the Upgradation

from E2 to E3.

• This presentation is last updated on 15-3-2011.

• You can also visit the Digital library of BSNL to

see this topic.

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AGENDA

Objectives of Transactional Analysis

Understand it

Ego States

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Transactional Analysis-Basics

Developed by Dr. Eric Berne.

Every Piece of communication is called transaction

Human Behavior

Inter Personal communication

Under-standing of Human Psychology

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Transactional Analysis-Do Or Not Do

Transactional analysis increases

understanding of self & others. It

decreases tendency to be critical of

self & others. TA helps to reduce

stress, frustration & anxiety levels

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Structural Analysis

Technique to analyze a persons thought,

feelings, behaviors based on the phenomena of

ego states.

Ego state is the consistent pattern of feeling and

experience directly related to the pattern of

behavior.

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Structural Analysis

The three ego states are :

Parent

Adult

Child

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Parent

Taught concept of life.

Personality borrowed from our parents

Recorded during the parent’s childhood.

Nurturing – Caring , concerned, protective, worried ,

forgiving, reassuring

Critical- opinionated, powerful, principled, punitive &

demanding

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Adult

Thought concept of life

Adult updates parent data & determines what is

valid & what is not.

Adult updates Child data & determine which

feelings can be expressed safely.

Adult is data processing computer.

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Child

New Child - represents the way weare when we are born

New Child - Impulsive, spontaneous,expressive, infant, curious,aggressive, rebellious, carefree,fearful & affectionate, self-centered

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Child

Adapted Child - that part of child thatexhibits modification of the NC’sinclinations.

Adapted Child - Complying, withdrawing,procrastination & rebellion

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Child

Little Professor - that part of child which isintuitive, creative & manipulative .

Little Professor - operates without good rational& relies on fantasy , intuition & magical thinking.

It explores the creative potential.

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Structural Pathology

Contamination – is overlapping of egostates.

Exclusion – relying on one ego stateunder most of the circumstances.

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Transactions & its Analysis

Simple

Involves the use of only one ego state by theinitiator & one by the responder.

No hidden agenda

Complimentary & Crossed

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Complementary & Crossed

Complementary - When message sent fromspecific ego state gets the expected response.

Crossed-When an unexpected response ismade to the stimulus.

Ulterior transactions

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Transactional Analysis

Complex

Involves the use of two ego states,

- by the initiator or

- by the responder or

- by both.

Angular & Duplex

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Angular

Angular - When two messages are sentsimultaneously from the ego state of one person tothe other.

Involves 3 ego states.

Angling is deliberate & used to persuade / convincethe other.

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Duplex

When stimuli & response are open messagewith a hidden message.

Involves 4 ego states.

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Games & Rackets

Games- transactions that ends with a bad feelingfor at least one player

Rackets – the unpleasant feelings experiencedafter a game.

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Strokes

Whatever is exchanged is called a ‘ stroke’

Can be ‘internal’ & ‘ external’

+ve & -ve strokes

Conditional-

Unconditional-

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Strokes (children)

Talking in a loud, whiny, high pitched voice

Spilling milk on clean table cloth

Injuring themselves

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Giving & Receiving Strokes

Don’t be insincere

Accept strokes positively from other people

Make a conscious efforts to give strokes to otherpeople

Ask for strokes when you feel you need them.

Give yourself strokes when you feel youdeserve/need them

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Script Analysis

Life of person compared to script of a play

Life positions – assumptions about themselves &others.

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Life positions

I’m not OK , You are OK

I’m not OK , You are not OK

I’m OK , You are not OK

I’m OK , You are OK

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Conclusion

T.A. is a rational approach .

Helps to understand human behavior.

Can be applied on the job or in personal life.

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