1 This Week: Top Call & Unsung Hero Nominations 2 EMS Week Gift Submission Deadline 3 Vehicle Modifications 4 New myCIGNA App 5 Paramedic Competition 6 April Corporate Compliance 7 Training Schedule 8 Medic Calendar 8 News From The Front Line April 22, 2013 The MEDIC Dispatch Mecklenburg EMS Agency Dates to Remember : April 22 nd Scope of Practice Testing April 23 rd Corporate Compliance Training 1300—1600 April 25 th EMS Week Gift Submission Deadline Patient Praise The following quotations are external commendations submitted by Medic patients. Each week the Dispatch will feature the kind words and gratitude expressed by our community. Medic employees touch so many lives and our patients are truly appreciative of the care we provide. Everyone at Medic plays a role in providing an excellent patient experience and it is evident by the commendations that are received. Keep up the excellent work! “I feel like I can call you by your first name as we were talking, actually, me talking, you listening. Thank you for keeping me calm in a situation you knew made me very scared, upset and crying. It was like talking with a good friend, you just knew what to say. I personally cannot thank you enough.” “Their prompt response, attention, and medical services made all of the difference and had a tremendous positive impact in responding to my low blood sugar episode. Again, thank them for a job well done.” “For continuing to put forth their best efforts, despite having to adjust to the new changes; while short-handed. These ladies and gentlemen have showed that when the test of times has come they are ready for whatever is thrown their way. They have not only shown dedication to their jobs, but also have shown the Agency that they are willing to work hard to complete difficult tasks.” “I'm doing very well and god speed with your wonderful work.”
Transcript
1
This Week:
Top Call &
Unsung Hero
Nominations
2
EMS Week Gift
Submission
Deadline
3
Vehicle
Modifications 4
New myCIGNA
App 5
Paramedic
Competition 6
April
Corporate
Compliance
7
Training
Schedule 8
Medic Calendar 8
News From The Front Line April 22, 2013
The MEDIC Dispatch
Mecklenburg
EMS
Agency
Dates to
Remember:
April 22nd
Scope of Practice Testing
April 23rd
Corporate Compliance
Training
1300—1600
April 25th
EMS Week Gift Submission
Deadline
Patient Praise
The following quotations are external
commendations submitted by Medic
patients. Each week the Dispatch will
feature the kind words and gratitude
expressed by our community.
Medic employees touch so many lives
and our patients are truly appreciative
of the care we provide. Everyone at
Medic plays a role in providing an
excellent patient experience and it is
evident by the commendations that
are received. Keep up the excellent
work!
“I feel like I can call you by your first name as we were talking, actually, me talking, you
listening. Thank you for keeping me calm in a situation you knew made me very scared, upset
and crying. It was like talking with a good friend, you just knew what to say. I personally
cannot thank you enough.”
“Their prompt response, attention, and medical services made all of the difference and had a
tremendous positive impact in responding to my low blood sugar episode. Again, thank them
for a job well done.”
“For continuing to put forth their best efforts, despite having to adjust to the new changes;
while short-handed. These ladies and gentlemen have showed that when the test of times has
come they are ready for whatever is thrown their way. They have not only shown dedication
to their jobs, but also have shown the Agency that they are willing to work hard to complete
difficult tasks.”
“I'm doing very well and god speed with your wonderful work.”
2
It’s that time of year again…nominations are now open for the 2012 Top
Call Award!
Employees are encouraged to nominate their fellow peers for call(s) that
are above and beyond the “normal” call for service. To fit the Top Call
Award criteria, nominated calls should be notable and demonstrate
outstanding performance either on scene or over the phone – a call with
outstanding scene/phone management. Recipients of the 2012 Top Call
Award will be honored at this year’s Employee Recognition Ceremony.
Nomination Process
Log onto the Extranet and click on the 2012 Top Call Award
Nomination header in the Scrolling News Section
Complete the requested information, click the submit button and
your nomination submission is complete! Nominations must include the following:
Your Name
Contact Phone/Contact Email (for further clarification, if needed)
Nominee(s) Name (please list all employees involved)
Run Number, a description of the call & why the call should be selected for the 2012 Top Call Award
Please contact a member of the PR department if you have any questions about the 2012 Top Call nomination process.
2012 Top Call Nominations
Do you know an employee who goes above and beyond the duties of their position at Medic? Do you know someone who
has a positive attitude about their job and loves being a member of this Agency?
Nominations will be accepted for employees from across the Agency that represent what it means to be an Unsung Hero.
Nominees should consist of those employees who lift up their peers and coworkers, love working for Medic and their
position, are excited to do their work and are very patient/community driven. The Unsung Hero is a humble employee who
leads by example; a silent leader. Nominees can be from any department across the entire Agency.
Don’t let your coworker go unnoticed for the work they do at Medic, nominate him/her for a 2012 Unsung
Hero!
Nomination Process
Log onto the Extranet and click on the 2012 Unsung Award Nomination header in the Scrolling News Section
Complete the requested information, click the submit button and your nomination submission is complete!
Nominations must include the following:
Your Name
Contact Phone Number/Email Address (for further clarification, if needed)
Nominee Name
A brief description of why the nominee should receive a 2012 Unsung Hero Award
Please contact a member of the PR department if you have any questions about the 2012 Unsung Hero nomination process.
2012 Unsung Hero Nominations
Winners of the 2011 Top Call Award Paramedic Crew Chief Allison Brinzey and
EMT-B Bryan Rucker pose with the Wagner family. 911 call taker Chris
Stephens (not pictured) coached Ann Wagner (center) as she performed CPR on
her husband Norm for 8 minutes.
3
It’s that time of year again! Join us as we prepare to celebrate EMS Week 2013 starting Monday, May 20th – Friday,
May 24th. As our way of saying thank you and celebrating how much you truly mean to this Agency, each Medic
employee is encouraged to select ONE of the following EMS Week gift options listed below. All EMS Week gifts will be
branded with the new Medic logo and color scheme. Medic is not responsible for replacing items because of normal wear
and tear.
**NEW THIS YEAR: Please note there will only be one EMS Gift submission deadline this year.
Employees who do not submit a gift selection by Thursday, April 25th will not receive an EMS
Week gift. NO EXCEPTIONS!!**
Submit your EMS Week gift option by visiting https://www.surveymonkey.com/s/emswk2013gift
no later than THIS Thursday, April 25th.
Please contact Nikkie Perry at [email protected] if you have any questions about the EMS Week 2013 gift options.
Don’t forget, this year’s EMS Week is scheduled to take place Monday, May 20th – Friday, May 24th. Be sure to check
back to future editions of Medic Dispatch for a complete listing of the EMS Week 2013 schedule and activities.
EMS Week 2013 Gift Submission Deadline THIS THURSDAY
Option #1:
Medic Exercise Bag
includes zippered nylon case, one pair of hand grips, one pair of ankle weights, one
pair of weight.
Option #2:
Medic Car Kit
includes thermoplastic rubber booster cables , flashlight,
flat tire fixer, windshield shade, emergency signage, etc.
Option #3:
Medic Golf Umbrella
4
In February of 2012 some concerns were raised by employees about the new style of ambulances chassis and the number
of changes it contained in comparison to the older style. We listened to those concerns and together, Bryan Edwards,
Operations and Risk and Safety have modified the latest ambulances to fit your feedback and suggestions.
Moving forward, you can expect to see the following changes on the newest Medic ambulances:
Vehicle Modifications
The Quality Improvement Department is currently
conducting a small scale test of change involving our
focused CPR protocol. The purpose of this field test is to
validate a change concept developed in the simulation
center.
This change involves the Fire Captain acting as a CPR coach
while compressions are being delivered, with a goal of
further improving CPR quality. The test stations are CFD
stations 6, 42, 15 and 13. This test will last until May 15,
2013. If you run a cardiac arrest with one of these stations,
be prepared for the Fire Captain to actively give
compression feedback and count to 10 when compressions
are not being performed. The results of this test will be
shared during May InService. For questions, please contact
Medic would like to extend a warm congratulations to Relief Operations Supervisor Siobhan Klass! Siobhan will represent Medic at this year’s 2013 Burnette/Nobles Emergency Services Award Banquet on Tuesday, May 7th. Siobhan has been a valuable asset to Medic for many years and is a dedicated advocate for her patients. She provides excellent customer service on a consistent basis. Congratulations Siobhan on your 2013 Burnette/Nobles Emergency Services Award!
Congratulations!
1. The step for getting in and out of the vehicle is wider making
it easier to enter and exit the vehicle
2. Easier access to controls needed, such as lights and siren
3. A visible warning signal for backing has been installed (**important note: only to be
used when a backer is not available**)
Please feel free to use the Extranet to submit any additional vehicle modification suggestions
