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Avaya SME CommunicationsIP Office Overview

2011 Avaya Inc. All rights reserved. 2

xxx,000s

Avaya IP Office

Designed for Small to Midsized Enterprises

10,000Small Medium Mid Market Large Fortune 1000

Avaya AuraDesigned for Midsized to the Largest Enterprises

# of Users

Avaya Aura Solution for Midsize Enterprises

10 100 250 1000

Avaya Aura

Avaya StrategyTake IP Office Up Market

Ideal for established businesses seeking

cost-effective consolidation of

assets and streamlined growth

Ideal for small to midsize businesses seeking cost-effective growth and built-in value

2

2011 Avaya Inc. All rights reserved. 3

Avaya IP Office

Designed for Small to Midsized Enterprises

Re-capture The GapTake Share In Midsize Markets

Ideal for small to midsize businesses seeking cost-effective growth and built-in value

Avaya IP OfficeNew offer for Midsize Enterprises

A v a y a I P O f f i c eN o t J u s t f o r S m a l l B u s i n e s s A n ym o r e

Avaya AuraDesigned for Midsized to the Largest Enterprises

Avaya Aura Solution for Midsize Enterprises

Avaya Aura

Ideal for established businesses seeking

cost-effective consolidation of

assets and streamlined growth

3

2011 Avaya Inc. All rights reserved. 4

5 - 1,000 users in one or more offices

IP Digital Analog SIP

Adaptable office from key system to UC

SME, Mid Market, Branch

Home, work, on the roadHandsets, smart phones, desktop, tablets

Savings, Low TCOInvestment Protection Flexible Architecture

2011 Avaya Inc. All rights reserved. 5

At a Glance Key for Mid Market

R8.0

Single Site Capacity:

384

Multi-Site Capacity:

1,000 across up

to 32 sites/nodes

Single Site Capacity:

1,000

R8.1

Multi-Site Capacity:

1,000 across up to 32

sites/nodes

+ Centralized licensing

+ Centralized management

Single Site Capacity:

1,500

R9.0

Multi-Site Capacity:

1,500 across up to 32

sites/nodes

+ Centralized licensing

+ Centralized management

2011 Avaya Inc. All rights reserved. 6

Avaya IP Office R8.1Whats new

Now scalable to 1,000 users on a single site! New Linux based server with centralized licensing and management IP Office 500v2 acts as a gateway to enable hybrid implementation

Flexible Workforce Mobility On iPad and Windows! Flare Communicator extends IP Office UC to tablets Now included with IP Office Power User and Office Worker solutions

More to sell with new service & networking offers! New IP Office Support Services Incredible value, amazing price for SME and secure

high speed remote login (SSL/VPN) New 3500 ERS delivers SME price with enterprise-class performance & stacking

2011 Avaya Inc. All rights reserved. 7Avaya Confidential

Are You Leading With Mobile Collaboration?Android and iPhone sales are 70%+ of the market

New Service

PackSet Status

Search DirectoryStart IM ChatTrack Chats

Manage Conference Calls

Geo-PresenceVisual Voicemail

Already available

on Android,iPhone

(GA: 4/30)

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More Flexibility for the WorkforceAvaya Flare Communicator

Soft-client Delivers Audio, IM &

Presence capabilities Apple iPad and Microsoft

Windows

Feature set and device interoperability expand over time

D e l i v e r i n g t h e W o r l d s M o s t F l e x i b l e W o r k f o r c e

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User Solutions Matrix Options for the Flexible WorkforceAs of Release 8.1

One number business to cell

Call control via smart phone (GUI) or cell phone (* codes)

Listen to email

n/a n/a n/a

n/a n/a Outlook /SFDC plug-ins Unified messaging IM, presence Full conference control Flare iPad & Windows

n/a

n/a n/a

Outlook /SFDC plug-ins Unified messaging IM, presence Full conference control

Telecommuter mode Video soft phone

One number business to cell

Call control via smart phone (GUI) or cell phone (* codes)

Listen to email

IM, presence Full conference control Geo presence Centralized directory Meet me conferencing

Outlook /SFDC plug-ins Unified messaging IM, presence Full conference control Flare iPad & Windows

Telecommuter mode Video soft phone

EssentialPreferred

Server

EssentialPreferred

Server

EssentialPreferred

Server

EssentialPreferred

Server

Mobile WorkerEssential

Office Worker

Tele-Worker

Power User

Available on the following Editions:

Mobile Desktop

2011 Avaya Inc. All rights reserved. 1010

Selling To All Market SegmentsYou can compete by simply changing software packages

ProductToday

Product Future Software Edition (system wide)

Business size

Market Need e.g. Competition

IP O

ffice

500

(Up

to38

4 us

ers

per s

yste

m)

Future: Linux Server,IP Office 500 (As a server or

a gateway)

BasicEdition

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Infrastructure & Endpoint

Options

Maintenance & ServiceOptions

DataMulti-site Options

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Network

Centralized Licensing

Integrated Multi-site Web Manager

Integrated Multi-site Management

Plug-n-Play remote site installation Ignition

Intuitive and user friendly - Browser based

Centralized upgrades, back-up and restore

Secure Remote Access with SSL-VPN

Secure remote access at broadband speeds

Firewall and NAT traversal

Eliminate truck-rolls

Centralized Licensing with Single Image Distribution

Share licenses across sites

Central image repository

Common database with templates

Avaya IP Office Support Services (IPOSS)

HPDL360

500 IP users 200 1x Portal Power users

100 VMPro ports

HPDL120

250 IP users100 1x Portal Power users

40 VMPro ports

Two Server Choices

1000 users across single site OR 32 nodes

Avaya IP Office Multi-Site SolutionWhats New

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With this edition, highly reliable IP Office communications are Linux based

Dual power supply is built into the server

Hot plug hard drives are configured in RAID

Dual quad core processors add speed, redundancy

Avaya IP Office Server EditionWhat You Need To Know

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Two New Options For UC Available Now!One for Small Business, Another for Medium

Linux-based module Supports up to 200 users

Up to 50 power user solutions and includes 20 voicemail ports

Single slot card for IP Office 500 Not tied to Microsoft or Linux

updates and licensing < 30 Minutes to Install List Price $2995

Includes Preferred Edition software; Essential and Basic pre-requisites are required

O p t i o n 1Avaya IP Office

Unified Communications Module

Linux-based sourced server Supports up to 1000 users

Up to 250 users solutions and 40 voicemail ports

Ships with Linux OS and applications SW images (same as Linux applications DVD)

Scales to full capacity of IP Office: 384 per site/1000 users across up to 32 nodes/sites

List Price $3500 (Preferred Edition sold separately)

O p t i o n 2Avaya IP Office

Applications Server

3.1Ghz CPU 12 GB RAM 250 GB HDD Rack mountable Option for Redundant

power supply

5X 2XUser

CapacityVoicemailCapacity

2011 Avaya Inc. All rights reserved. 15

Avaya Choices for Midsize EnterpriseWhich one is best suited for my customer?

Small to MidsizeCustomer Need

Midsize to LargeCustomer Need

Avaya IP Office Avaya Aura ME

Multi-site management with Active Directory synchronization and SSO

Centralized management with pre-defined templates for installation

Up to 500 users per system - scales to 1,000 users, 32 sites

Up to 2400 users per system - scales to hundreds of thousands

Basic call center with analytics value package

Best-in-class Contact Center or Advanced Desktop Collaboration

Built-in resiliency,Build up redundancy

Seamless Core and Branch Survivability

All in one appliance Open, standards-based architecture

Single, Modular

Single,Virtual

2011 Avaya Inc. All rights reserved. 16

With R8.1, Well Add Server EditionThink of it as Preferred Edition for the Linux Server and More!

Office Worker Power user

2011 Avaya Inc. All rights reserved. 17

IP Office Editions and User Solutions OptionsAligns Value to Benefits

BASICKey SystemSingle site onlyDigital/Analog

phones onlyAuto-attendant64 party ad hoc

conferencingVoicemail &

voicemail to emailN/A: User solution,

multi-site options

ESSENTIAL IP PBX functionalityUp to 40 Auto

attendantsOne-X Mobile

Essential (all users)Basic call control on

mobile devices128 party ad hoc

conferencingUp to 4 remote

phones/systemOptions: Multi-site

Receptionist

PREFERREDFull Meet me audio conferencing

w/user passwordsUnlimited multi-level auto attendant Scalable, resilient voicemailNo limit on VP