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Comunicazione online

Date post: 07-Jul-2015
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The Basics of Online Communication Maintaining successful and effective communication in the digital world.
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Page 1: Comunicazione online

The Basics of Online Communication

Maintaining successful and effective communication in the digital world.

Page 2: Comunicazione online

Using Email

The online tool we love and hate.

Page 3: Comunicazione online

Why do we love email?Why do we love email?

•Because it’s so easy to use•Everyone has access to it•And we all love to get mail

Until…

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We learn to hate email!

•Spam! (from friends and foes)•Inbox becomes a hodgepodge•No escape, email is always there•It’s a walled garden of info•Messages are misunderstood•It allows us to be lazy•Email tries to do too much

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Do not:• open spam• click “unsubscribe” in spam• post your email everywhere• open attachments

The first problem…

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Do not:• open spam• click “unsubscribe”• post your email everywhere• open attachments

Do:• delete all spam• keep your email private• use a fake email

NEVERNEVERNEVER

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http://10minutemail.com

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---------- Forwarded message ----------

From: Miss Take <[email protected]>

Date: Sep 13, 2006 9:22 AM

Subject: Fwd: Sharing Session

To: [email protected], [email protected],

[email protected], [email protected], [email protected],

[email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected],

[email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], 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[email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], 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[email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]

Not Not everything everything should be should be

sharedshared

Please use Blind Please use Blind Carbon Copy (Bcc)Carbon Copy (Bcc)

Page 9: Comunicazione online
Page 10: Comunicazione online
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Trim those Forwards

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“Hey, check this out”

Even your friends, family and co-workers send spam.

They mean well, but after a while it becomes annoying.

You just have to tell them to stop.

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www.thanksno.com

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What is Missing Here?What is Missing Here?

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Imagine if the newspaper did thisImagine if the newspaper did this

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Or thisOr this

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Always use a meaningful SubjectAlways use a meaningful Subject

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Page 19: Comunicazione online

Know Your

Know Your AudienceAudience

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From: Kevin Smalley Sent: Friday, April 20, 2007 3:14 PM To: list serve Subject: [Nfbc-info] Digital Talking Books from N LS

Hello Californians:

I am forwarding on the following letter from Dr. Maurer. Action is needed to prevent the blockage of talking books being put into digital format. The Library of Congress has a plan to make digital talking book machines available in 2008. This new format is destined to replace outdated cassette machines, and even the CDcassette machines, and even the CD, which is nearing the end of its innovation. Following the letter is a list of Senators or Representatives serving on subcommittees who need to be contacted regarding the necessity of such a service. Please refer to Dr. Maurer's letter for more information:

Cordially,

Marc Maurer,President

Choose functionfunction

over formform

Page 21: Comunicazione online

http://www.flickr.com/photos/linnybinnypix/448776281/

Email wears too many hats!

ChattingEntertainment

File sharingPublishing

Collaboration

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http://www.flickr.com/photos/geishaboy500/100043823/

Choose the right tool for the job

ChattingEntertainment

File sharingPublishing

Collaboration

Page 23: Comunicazione online

Want to Chat?

Chatting: • When you need synchronous discussion

Suggestions:• Skype• Google Talk• Yahoo Messenger• Don’t forget the phone!

Page 24: Comunicazione online

Want to share files?

• Avoid HUGE attachments

Page 25: Comunicazione online

Want to share files?

• Instead try:– Flickr– Google Video

– YouTube– Skype– Orbitfiles

Page 26: Comunicazione online

Want to publish?

• Don’t let all your weekly updates and newsletter stay trapped in email

• Consider starting a blog or even a podcast– Blogger– WordPress– Tumblr

– GCast– Libsyn

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Want to collaborate?

• Work together with the following tools:– Google Calendar– PBWiki

– Zoho– Google Docs

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<span class="topic">We Have a Website</span><BR>

<html>

<a href="index.html">

function turnOff() { if (activeMenu) { menuID = "menu" + activeMenu; hideMenu(menuID); activeMenu = 0;

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. . .but we want it to do more. . .

. . .where do

we start?

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Who maintains

your website?

Question:

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Hire a teacher?

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Hire a Pro?

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• cheaper

• more involved• not their day job

• more $$$

• no involvement• stays current

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What are your options?

• find a little bit of both

• hire out for a designer

• hire in for maintenance

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When hiring out. . .

• Find someone who will set up a site with a built in content management system

–Examples:

• Drupal

• Word Press

• Movable Type

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Avoid

Grab’em up!

When hiring from within. . .

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www.ruletheweb.net

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is for website?F

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F-pattern • Users first read in a horizontal

movement, usually across the upper part of the content area.

• Next, users move down the page a bit and then read across in a second horizontal movement that typically covers a shorter area than the previous

• Finally, users scan the content’s left side in a vertical movement.

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What can we learn?

• users won't read your site thoroughly

• the first two paragraphs are the most important

• information-carrying words should start subheadings, bullet points and paragraphs

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So what’s wrong with my site?

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Any volunteers?

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Find Us

Brian Bartel

WSST President

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Find Us

Dale Basler

WSST Retiring President

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