Leadership Charisma: Born with it or learned?

Executive Briefing Presentation

www.profilesinternational.com© 2011 Profiles International, Inc. All rights reserved.

Enhancing Your Leadership Charisma: A Step-by-Step Guide

www.patdolen.com713.838.8787

http://www.patdolen.com/


Enhancing Your Leadership Charisma: A Step-by-Step Guide. Copyright 2011 by Profiles International. All rights reserved. No part of the report may be reproduced in any form or by any electronic or mechanical means including information storage and retrieval systems without written permission from the publisher.

Printed and bound in the United States of America. PublisherProfiles Research InstituteDario Priolo, Managing Director5205 Lake Shore DriveWaco, Texas 76710-1732

Profiles International Strategic Business PartnerPat DolenTydeman Dolen2500 City West Blvd, Suite 300Houston, Texas 77042(713) 838-8787www.patdolen.com

AcknowledgementsPresident, Co-founder, Profiles International: Bud HaneyEditor-in-Chief: Dario PrioloManaging Editor: Carrie D. MartinezAssistant Editors: Jeffrey M. Meyers, Christine Gallia, Jacob FordCreative Director: Kelley TaylorGraphics Assistant: Colton Canava, Kristen Fletcher Enhancing Your Leadership Charisma: A Step-by-Step Guide | 2


www.profilesinternational.com© 2011 Profiles International, Inc. All rights reserved

The Impact of the Charismatic Leader

Raising Productivity & Profitability

Enhancing Your Leadership Charisma: A Step-by-Step Guide | 3





A Common Thread…




We defined a more practical

‘commercial charisma’…





"Charismatic leaders create and maintain a work environment where people are emotionally and intellectually committed to the organization's goals.

They build an energetic and positive attitude in others and inspire them to do their very best.

In doing so they create a common sense of purpose where people are more inclined to invest extra energy and even some of their own time in their work."

Leadership Charisma





• 40,000 manager-leaders assessed for their leadership charisma

• …by almost 400,000 ‘Direct Reports’

The Research - 2011





• It ALL comes down to behavior!

• ANYONE can learn to be a charismatic leader


The Research - 2011




So What?





What’s the single most important challenge to

leaders in this economy?

Getting Positive Results





You trimmed costs, You reengineered your processes,

In some cases you reduced your workforce …

You now have the team that MUST take you through this economy successfully





The magnitude of this team’s contribution to your success will be directly proportional to how engaged they are with the organization and their

jobs.

A Critical Reality





“Employee engagement is the extent to which employees…

…are motivated to contribute to organizational success,

and are willing to apply discretionary efforts

to accomplishing tasks important to the achievement of organizational goals.”

Vernon Bryce, Talking in TradeArabia





“…we looked at fifty global companies over a year, correlating employee engagement levels with financial results...

The companies with high employee engagement had a 19% increase in operating income and 28% growth in earnings per share.

Conversely, companies with low levels of engagement saw operating income drop more than 32% and earnings per share decline 11%.”

Source: Towers Perrin ‘Global Workforce Study’(surveyed nearly 90,000 employees in 18 countries)

Engagement = Productivity & Profitability





…a 51% Gap in Operating Income!

…a 39% Gap in Earnings per Share!

Source: Towers Perrin ‘Global Workforce Study’))(surveyed nearly 90,000 employees in 18 countries.

…which equates to:

Engagement = Productivity & Profitability

…between high and low engagement organizations





What Drives Engagement

?Enhancing Your Leadership Charisma: A Step-by-Step Guide | 16




• Job Fit

• Leadership

Engagement is Driven By:





The relationship… • …between employees and management• …between employees and their jobs/company• …between employees and other employees”

The Overlooked Role of The Leader in Engagement

“… a great workplace is measured by the quality of three, interconnected relationships:

Fortune Magazine’s “100 Best places To Work”





Charisma:“... a special quality of

leadership that captures the popular imagination and inspires allegiance and

devotion.”

The Common Thread?Engagement

“... a heightened emotional connection that an employee

feels for his or her organization, that influences him or her to

exert greater discretionary effort in his or her work.”





"Charismatic leaders create and maintain a work environment where people are emotionally and intellectually committed to the organization's goals.

They build an energetic and positive attitude in others and inspire them to do their very best.

In doing so they create a common sense of purpose where people are more inclined to invest extra energy and even some of their own time in their work."

Leadership Charisma





“Everything you do, or do not do,

adds to, or subtracts from, your charisma as a

leader”





1. WIIFM

2. The Charismatic Equation

Leadership Charisma: Two Guiding Principles





WIIFM





'The extent to which you are perceived as being charismatic is directly proportional to the extent to which people either feel or fare better after

each interaction with you'.

The ‘Charismatic Equation’





1. Communicate Effectively2. Tailor Your Vision3. Be Energetic & Enthusiastic4. Be a Beacon of Positivity5. Recognize the Greatness in Others6. Use the Charismatic Power of Belief in People

ANYONE can Learn to be a Charismatic Leader: Six of the Most Critical Behaviors





1. Communicate

Effectively





• Keep it upbeat• For heaven’s sake, listen!• Solicit ideas, opinions and

suggestions• Create a comfortable climate for

raising concerns

1-on-1 Communications





2. Tailor Your

Vision





3. Be a Beacon of Positivity





4. Energy

& Enthusiasm





5. Recognize the

Greatness in Others





“Recognition for good work releases Dopamine in the brain, which creates feelings of pride and pleasure.

Better yet, that Dopamine hit cements the knowledge that more of that behavior will create more praise, resulting in another Dopamine drench, and so on.”

‘In Praise of Praising Your Employees’, Gallup Management Journal

Recognition is Chemical





6. The Charismatic

Power of Belief in People






2 Key Drivers of Individual Performance

• Leader’s expectation of an individual





“…if you have positive expectations of all of your people then,

consciously and unconsciously,

you will continually transmit those expectations and support your people in raising their self-esteem,

their expectations of themselves,

and their engagement with their work to produce the results you expect of them.

- ‘Leadership Charisma’, Haney, Sirbasku, McCann





• Leader’s expectation of an individual

• Individual’s expectation of her-/himself

2 Key Drivers of Individual Performance





“As a charismatic leader you must have the very highest

expectations of your people,

knowing that your expectations will become their expectations

– and that their expectations will translate to unprecedented

productivity, performance and success.”

- ‘Leadership Charisma’, Haney, Sirbasku, McCann





1. Communicate Effectively2. Tailor Your Vision3. Be Energetic & Enthusiastic4. Be a Beacon of Positivity5. Recognize the Greatness in Others6. Use the Charismatic Power of Belief in People

Six of the Most Critical Behaviors





• Leadership Charisma Index (LCI)

• Leadership Charisma Quotient (LCQ)

Where are you now?

‘You cannot manage what you cannot measure’





Anonymous & Confidential

Anonymous & Confidential

Each Leader / Manager

‘Self’

‘Boss’

Peers

Direct Reports

Checkpoint System






Checkpoint: Leadership Charisma Index &

Leadership Charisma Quotient




Checkpoint: A Uniquely Complete

Leadership Development System






The most important challenge to leaders in this economy:

Getting Positive Results








It all begins with knowing just how charismatic you are now

Once you know thatYou can use the

step-by-step program

In your book to maximize your

charisma


Want to become more charismatic?

Leadership Charisma Index (LCI)

(Your charismatic level according to Direct Reports)

Your Leadership Charisma Index is a measure of how charismatic you are seen

to be by those who work directory for you – this is a good measure of how

effectively you will engage those people and maximize their productivity as their

leader.

Your LCI = 3.75











The Impact of the Charismatic Leader

Raising Productivity & Profitability




Your Business Objective Our Popular Solutions High-level Strategic Workforce Management Identifying high-potential employees and managers PXT CP360 PSA CSP Strategic workforce and succession planning PXT PPI CP360 PSA CSP Restructuring, reorganizing, and downsizing PXT PPI PMF WES PSA CSP PLPPost-merger integration of organizations PXT PPI PMF WES PSA CSP PLPEveryday Workforce Management Basic pre-employment screening SOS PST Screening, interviewing, and selecting job candidates PXT PST EBC PSA CSP Onboarding new employees PXT PPI PMF Improving employee productivity and work quality PXT PPI WES Improving employee motivation and communication PPI PMF WES Resolving conflict between coworkers PPI Selecting and managing teams PPI Evaluating management effectiveness PXT PPI CP360 WES Prioritizing management development needs CP360 WES Sales and Customer-facing Workforce Management Screening, interviewing, and selecting job candidates PST EBC PSA CSP Retaining and growing customers and accounts PSA CSP PLPImproving sales performance PPI CP360 PMF WES PSA PLP

Legend SOS Step One Survey PMF Profiles Managerial Fit

PXT ProfileXT WES Workplace Engagement Survey PST Profiles Skills Tests PSA Profiles Sales Assessment EBC Employee Background Checks CSP Customer Service Profile PPI Profiles Performance Indicator PLP Profiles LoyaltyPro CP360 CheckPoint 360

Introducing Profiles International

How We Do It – Overview of our assessments and solutions




ProfileXT® (PXT)The ProfileXT (PXT) assessment measures how well an individual fits specific jobs in your organization. The “job matching” feature of the PXT is unique, and enables you to evaluate an individual relative to the qualities required to perform successfully in a specific job. It is used primarily for employee selection, onboarding, managing, and strategic workforce planning.

This assessment reveals deep, objective insight into an individual's thinking and reasoning style, relevant behavioral traits, occupational interests, and match to specific jobs in your organization. It helps your managers interview and select people who have the highest probability of being successful in a role, and provides practical recommendations for coaching them to maximum performance. It also gives your organization consistent language and metrics to support strategic workforce and succession planning, talent management, and reorganization efforts.

Workplace Engagement Survey (WES)Our Workplace Engagement Survey (WES) measures the degree to which your employees connect with their work and feel committed to the organization and its goals. This gives you and your management team a detailed view of what influences engagement across all of your workforce segments and how your employees compare statistically to the overall working population.

In addition, the WES measures “satisfaction with employer” and “satisfaction with manager” across your entire organization, and gives recommendations for your organization to improve.

How We Do It – Assessment and solution descriptions


http://www.profilesinternational.com/solutions_coaching_employees/the-powerful-act-of-coaching-employees.aspx




Profiles Performance Indicator™ (PPI)The Profiles Performance Indicator is a DISC-type assessment that reveals aspects of an individual's personality that could impact her fit with her manager, coworkers, and team as well as her job performance. It is used primarily for motivating and coaching employees, and resolving post-hire conflicts and performance issues. The PPI specifically measures an individual's motivational intensity and behaviors related to productivity, quality of work, initiative, teamwork, problem solving, and adapting to change as well as responses to conflict, stress, and frustration. The output from this assessment serves as an “operator's manual” for an employee, which helps managers better motivate, coach, and communicate with the employee. It also helps to predict and minimize conflict among coworkers, and it provides crucial information for improving team selection and performance.

A powerful feature of the PPI is the Team Analysis Report, designed to help managers form new teams, reduce team conflict, improve team communication, improve their ability to anticipate problems, and enhance their team leadership skills.

It helps evaluate overall team balance, strengths, and weaknesses as well as team members’ personality characteristics along 12 key factors: control, composure, social influence, analytical, patience, results orientation, precision, expressiveness, ambition, teamwork, positive expectancy, and quality of work. It also provides team leaders with practical recommendations and action steps to take in order to succeed in their jobs.





CheckPoint 360°™

The CheckPoint Management System is a 360-degree assessment. It is used primarily to evaluate the effectiveness of your managers. This assessment combines feedback from direct reports, peers, supervisors, and even customers, with a personalized program for developing specific leadership skills based on that feedback. This process highlights a manager’s job performance in eight skill clusters: leadership, communication, personal development, development of others, production, task management, relationships, and adaptability. The CheckPoint 360 helps managers identify and prioritize their own development opportunities. And, it helps the organization to better focus management training and development investments, proactively uncover misaligned priorities between senior executives and front-line managers, and surface management issues that could lead to low employee productivity, morale, satisfaction, and turnover.

Profiles Managerial Fit ™ (PMF)People typically don’t quit their companies, they quit their bosses. Profiles Managerial Fit (PMF) measures critical aspects of compatibility between a manager and their employees. This report offers an in-depth look at one’s approach to learning, as well as six critical dimensions of compatibility with their manager: self-assurance, conformity, optimism, decisiveness, self-reliance, and objectivity.

Managers use this information for adapting their styles in order to get the most from each employee; improve communication; increase engagement, satisfaction, and productivity; and reduce employee turnover.






Contact Us

Profiles International

© 2010 Profiles International, Inc. All rights reserved.

Profiles International – Who We Are

Profiles International helps organizations worldwide create high-performing workforces.

Through our comprehensive employment assessments and innovative talent management solutions, our clients gain a competitive advantage by selecting the right people and managing them to their full potential.

Where We AreProfiles serves 122 countries around the globe and has material in 32 languages.

Pat Dolenwww.patdolen.com (713) 838.8787


http://www.patdolen.com/

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Leadership Charisma: Born with it or learned?

Education